Crisis Triage Specialist - Overnight/BE (62272)

Aurora Mental Health & Recovery•Aurora, CO

10d•$22 - $33•Onsite

About The Position

Aurora Mental Health & Recovery (AMHR) is seeking a full-time Crisis Triage Specialist (CTS) to join our dedicated Crisis Services team and help maintain a safe, therapeutic environment in our 24/7 Walk-In Clinic (WIC). As a CTS, you’ll play a vital frontline role, conducting brief assessments (including CSSRS and SAFE-T), evaluating incoming referrals, assisting with placement to our Crisis Stabilization Unit (CSU) or higher levels of care, and connecting clients to appropriate resources. You'll be part of a statewide initiative that supports individuals in mental health, substance use, or emotional crisis, contributing to a fast-paced, client-centered team that delivers critical care. The ideal candidate is organized, dependable, and compassionate, with strong crisis response and de-escalation skills, the ability to work independently, and a deep commitment to supporting individuals in acute need. This position is fully on-site working 4 - 10 hour shifts. Overnight, Wednesday - Saturday 8:30 pm - 7:00 am. Shift Differential Pay is offered for weekend and overnight shifts. Bilingual Language Differential Pay is also available for eligible employees.

Requirements

Bachelor’s degree in behavioral healthcare, human services, social work, or related field is required.
Previous experience with community-based services and supports in service area is required.
Previous experience working in office-based settings with vulnerable populations of diverse cultures and ethnicities.
Able to maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
Highly organized, self-motivated, reliable, and flexible (including willingness to work non- traditional hours, including at least one evening).
Excellent interpersonal and communication skills, and ability to work with a diverse population.
Ability to multi-task and prioritize responsibilities, be detail oriented, and demonstrate efficient use of time.
Strong computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, Excel.
Ability to remain calm while interacting with staff, clients, and community members, especially with individuals with a behavioral health diagnosis, who can be challenging in person or via phone.
Ability to be flexible with the business needs of the agency and adapt to a consistently changing fast-paced environment.
Required Vaccination and TB Test: Employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary.

Nice To Haves

Bilingual preferred.

Responsibilities

Act as the first clinical contact for walk-in clients.
Greet the client and support the completion of initial paperwork.
Assess the client using the CSSRS Safe-T criteria.
Ask brief evaluation questions and consult with the Crisis Therapist for next steps.
In instances when the client qualifies for a full crisis assessment evaluation by the Crisis Therapist, provide referrals and/or resources, or assist in placement to the CSU or to other higher-level care options.
In instances when the client does not qualify for a full evaluation by the Crisis Therapist, the CTS will complete the client’s treatment at the WIC by providing referrals and/or resources to the client.
Maintain the flow and response to faxed-in referrals from other community partners, including gathering faxed-in referrals, passing referrals to available Crisis Therapists for timely review, and, when appropriate, responding to the outside partner for feedback after a determination of placement.
Monitor activity of all clients in the WIC, maintaining the calm atmosphere of the waiting area.
Develop and maintain a daily safe therapeutic environment and support other team members in the WIC.
Completes all necessary paperwork in a timely and comprehensive manner to establish accurate acute care clinical records.
Keep all appropriate documentation for clinical accountability and reimbursement.
Engage in weekly individual, team, and group supervision as required by the program manager.
Engage in mandatory all-staff meetings for the full team of crisis services as required by the program manager.
Assist in immediate clinical response to clients including de-escalation, connection to medical help, and providing comfort items such as snacks, water, blankets, etc.
Participate in other clinical and administrative activities as appropriate.

Benefits

Health insurance: Kaiser
Dental, vision, and flexible spending accounts (dependent care & health care)
Company paid basic life and AD&D insurance
Long-term disability coverage
403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, and 1 floating holiday (hours calculated pro-rata basis based on full-time equivalency)
The company observes 11 designated holidays each year. Exception: Employees working in 24/7 programs or facilities are scheduled to work their regular shifts if the holiday falls on their scheduled workday. In these cases, employees will receive their regular pay for hours worked plus holiday pay.
Employee Assistance Program
Voluntary term life insurance
Short term disability
Eligible for benefit if working 30 hours per week or more