Crisis Specialist

Centerstone•Clarksville, TN

3d•Onsite

About The Position

Centerstone is a leading nonprofit behavioral health system dedicated to improving lives through care. As a trauma-informed organization, we foster a culture of understanding and resilience. The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing behavioral health crises. This role ensures continuity of care through safety planning, service linkage, and follow-up support, maintaining accurate documentation. Specialists work as part of a multidisciplinary team to promote safety, stabilization, and recovery in the community. This is an in-person position requiring travel to other counties, with a Tuesday through Saturday 4p-12a schedule. A Bachelor's degree is required.

Requirements

Bachelor's degree required.
Must have valid driver's license and able to drive to community assessments.

Nice To Haves

Four years of relevant experience may be substituted for education requirement upon approval.
Experience with community-based service delivery and interdisciplinary collaboration preferred.

Responsibilities

Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization services.
Conduct rapid, comprehensive assessments of individuals in crisis, including evaluation of safety risk, suicide/homicide risk, and immediate support needs.
Implement evidence-based de-escalation strategies to safely stabilize individuals experiencing acute psychiatric or emotional distress.
Develop immediate, practical safety plans in collaboration with individuals served, incorporating natural support and community resources.
Determine appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
Coordinate with law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated to ensure safety and continuity of care.
Complete all required documentation of assessments, interventions, disposition decisions, and follow-up plans accurately and within required timeframes.
Provide follow-up outreach as assigned to support stabilization, engagement in services, and reduction of future crisis episodes.
Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care.
Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices.
Adhere to organizational policies, performance standards, and regulatory requirements while demonstrating sound clinical judgment in high-pressure situations.