Crisis Triage Specialist - Regional Crisis/988 Lines - THURSDAY- SATURDAY 4PM-12:30AM

Frontier Behavioral Health•Spokane Valley, WA

6d•Hybrid

About The Position

Frontier Behavioral Health (FBH) is seeking a Crisis Triage Specialist to provide telephone crisis intervention and evaluation services for youth, adults, and families experiencing a behavioral health crisis. This role involves conducting telephone assessments, collaborating with clients and partners to develop alternatives to hospitalization or facilitate inpatient treatment, and providing crisis services via phone according to best practices and protocols. The position is part of a 24/7/365 regional crisis hotline accredited by the American Association of Suicidology, serving as a provider for the National Suicide Prevention Lifeline and the 988 National Suicide Prevention Line. Remote work is available after initial in-person training and demonstrated core competencies. A part-time shift is available on Thursdays, Fridays, and Saturdays from 4 PM to 12:30 AM, which includes a shift differential.

Requirements

Bachelor’s degree in Behavioral Health related field
Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health within 30 days of hire.
Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders
Knowledge of all WAC and RCW requirements for Crisis
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
Knowledge of community resources is necessary to assist callers with viable resources.
Ability to work autonomously

Nice To Haves

Two years of experience serving individuals with behavioral health needs
Experience with crisis intervention, including risk assessments

Responsibilities

Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis.
Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
Manage multiple calls in a professional and engaging manner.
Assist clinical staff with follow-up phone calls as requested and appropriate.
In collaboration with clients and their support system, develop stabilization and safety plans.
Complete comprehensive documentation which supports the safety plan as indicated.
Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
Provide crisis services by phone, that follow best practices and protocols.
Adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics.
Adhere to American Association of Suicidology accreditation and Vibrant Emotional Health’s National Suicide Prevention Lifeline network standards.
Provide post crisis follow up calls to support stabilization of individuals in crisis and support the client in connecting with referred resources and services.
Other duties as assigned by agency or supervisor.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Compressed Workweek option resulting in up to additional 26 days off per year (for some positions).
Medical, Dental and Vision
403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Company paid Life Insurance coverage that starts the first of the month following 6 months from your date of hire.
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!