Crisis Triage Specialist - 988 Line - Crisis Call Diversion -PART-TIME Saturday & Sunday 7PM-7:30AM
About The Position
Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of service in Spokane, dedicated to providing evidence-based treatment for a wide range of behavioral health issues to adults, youth, and seniors. As a Trauma-Informed Care Organization, FBH believes in recovery and empowering clients to lead fulfilling lives. This role is part of the Crisis Call Diversion initiative, focusing on the collaboration between public safety answering points (PSAPs) and 988 centers to ensure individuals in crisis receive appropriate support. The position is located in Spokane, WA, with potential for remote work after initial in-person training and demonstrated core competencies. The specific shift is part-time (.6 FTE) on Saturdays and Sundays from 7 PM to 7:30 AM, with a shift differential.
Requirements
- Bachelor's degree in the Behavioral Health field
- Must submit for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
Nice To Haves
- Two years of experience serving individuals with behavioral health needs
- Experience with crisis intervention, including risk assessments.
Responsibilities
- Receive warm transfer calls from 911, PSAPs, emergency dispatchers, and/or law enforcement.
- Conduct risk assessments to determine if the caller is at risk for suicide, homicide, and/or grave disability.
- Develop safety plans with or on behalf of individuals in crisis.
- Collaborate with individuals, families, and community partners to develop and implement alternatives to hospitalization.
- Assist with inpatient treatment linkage, referrals to services and resources, and mobile crisis response teams or Designated Crisis Responders.
- Provide crisis triage services to individuals requesting assistance or via third-party referral sources.
- Manage multiple calls professionally and engagingly.
- Assist clinical staff with follow-up phone calls as requested and appropriate.
- Complete comprehensive documentation that supports the safety plan.
- Possess in-depth knowledge of community resources and the ability to access them.
- Accept delegation and follow through with specific expanded assignments and responsibilities within the FBH system.
- Maintain client records and all other required documentation in a timely and confidential manner.
Benefits
- Paid Time Off (accrues up to 26 days in the first year)
- 9 Paid Federal Holidays
- Extended Sick Leave and Paid Sick and Safe Time
- Compressed Workweek option (for some positions, resulting in up to 26 additional days off per year)
- Medical, Dental and Vision insurance
- 403b retirement plan with standard 3% employer contribution plus an additional 3% employer match
- Flexible Spending Accounts
- Company-paid Life Insurance (starts the first of the month following 6 months from date of hire)
- No-cost licensure supervision for those pursuing clinical licensure
- Federal and State Loan Forgiveness Program for qualifying Programs
- Reimbursement of License/Certification application fee that is required for the position
- Free Employee Assistance Program
- Staff Discounts at various FBH partners throughout Spokane
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
