Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Monday-Friday 11PM-7:30AM

Frontier Behavioral Health•Spokane Valley, WA

9d•Onsite

About The Position

Frontier Behavioral Health's Mobile Dispatch Unit provides telephone triage and assessment for youth, adults, and families experiencing a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments, collaborates with individuals and community partners to provide support during a crisis, and dispatches Mobile Rapid Response Crisis Team (MRRCT) staff or Designated Crisis Responders when necessary. This role is crucial for ensuring timely and appropriate crisis intervention and community stabilization services.

Requirements

Bachelor’s degree in behavioral health or related field.
Must submit for Counselor Agency Affiliated - Registered credential within 30 days of hire.
Strong engagement and customer service skills.
Empathy.
Ability to remain calm, professional, and clear-headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Ability to obtain and retain information during warm transfers.
Knowledge of all WAC, RCW, and best practices for MRRCT and Designated Crisis Responders.
Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level, and socio-economic status.
Demonstrate evidence of critical thinking, decision-making ability, and problem-solving skills.
Knowledge of community resources.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage services to individuals and referral sources, offering crisis intervention and community stabilization.
Conduct risk assessments to determine potential for suicide and/or homicide, and coordinate immediate responses with Law Enforcement, DCR, or Active Rescue if needed.
Manage multiple calls professionally and engagingly.
Develop initial stabilization and safety plans in collaboration with clients and their support systems.
Complete comprehensive documentation to support safety plans.
Possess in-depth knowledge of community resources and access them to support client needs.
Accept delegation and follow through with expanded assignments within the FBH system.
Maintain client records and other required documentation in a timely and confidential manner.
Perform other duties as assigned by agency or supervisor.

Benefits

Paid Time Off – Accrue up to 26 days in the first year.
9 Paid Federal Holidays.
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Compressed Workweek option for some positions (up to 26 additional days off per year).
Medical, Dental and Vision insurance.
Retirement – 403b plan with standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts.
Life Insurance – Company paid coverage after 6 months.
Free Employee Assistance Program.
Staff Discounts at various FBH partners.