Crisis Support Specialist

NATIONAL YOUTH ADVOCATE PROGRAM • Chicago, IL

10d • $52,416 - $52,416 • Onsite

About The Position

The Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for taking after hours calls from the answering service to provide support, answer questions, address comments and/or concerns and respond with the appropriate actions.

Requirements

• Bachelor’s degree from an accredited school in human services, social work, or behavioral/social sciences.
• Must have the ability to be and stay alert after-hours; have excellent listening and speaking skills.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs
• Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

Nice To Haves

• 1 year of experience in youth services, preferably with direct experience in child welfare, or foster care

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Handle after-hours inbound calls from the answering service.
• Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers.
• Notify on-call staff of incidents that require regional intervention.
• Manage afterhours placement referrals received while on shift.
• Consult with regional staff as needed to identify appropriate matches for youth referred.
• Coordinate with custodial agencies, foster parents, and the region to make placements.
• Complete all placement paperwork.
• Assist with locating afterhours emergency respite as needed.
• Assist foster parents to de-escalate crisis situations.
• Document all interventions and behavioral health services provided via phone.
• Log data regarding afterhours calls and placement requests.
• Assist with completion of required documentation for placements made during the day.
• Provide follow up communication to regions.
• Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day
• Notify the referral source of the outcome of the referral.
• Complete Medicaid documentation when applicable.
• Performs other duties as requested.

Benefits

• Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more!
• Student Loan Repayment assistance, up to $1,200 per year!
• Medical, Dental, and Vision insurance for you and your family!
• 22 Days Off Each Year!
• Plus 11 Paid Holidays Per Year!
• Competitive salaries and benefits including a 401(k)
• Tuition Assistance
• Work Anniversary Trips!
• Peace leave
• Parental leave
• Flexible schedule
• Mileage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level