Crisis Support Specialist

National Youth Advocate Program • Columbus, OH

20h • Remote

About The Position

The part-time, remote Crisis Support Specialist works weekends from 8 a.m. to 8 p.m., taking after-hours calls routed by the answering service. The specialist provides telephone support, answers questions, addresses comments and concerns, and takes appropriate action to support families served by the National Youth Advocate Program (NYAP).

The role includes responding to incidents and placement referrals, coordinating with foster parents, custodial agencies, and regional staff, and completing related documentation and follow-up. The specialist is expected to work in a manner consistent with NYAP’s mission, values, and philosophies, and to collaborate respectfully with colleagues and people from varied backgrounds. Compensation is $24 per hour.

Requirements

• Bachelor’s degree from an accredited school in human services, social work, or behavioral/social sciences.
• Ability to remain alert after hours.
• Excellent listening and speaking skills.
• Proficiency with desktop and laptop computers, internet search, people management programs, smartphones and tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.

Nice To Haves

• One year of experience in youth services, preferably with direct experience in child welfare or foster care.

Responsibilities

• Perform work consistent with NYAP’s mission, values, and philosophies.
• Handle inbound calls from the answering service and provide telephone support to callers.
• Gather information from foster parents for incident reports, write the reports, and notify custodial agencies as appropriate.
• Assess the needs of service recipients and community partners.
• Notify on-call staff about incidents requiring regional intervention.
• Manage after-hours placement referrals received during the shift.
• Consult with regional staff to identify appropriate matches for referred youth.
• Coordinate placements with custodial agencies, foster parents, and regional staff, and complete placement paperwork.
• Help locate after-hours emergency respite when needed.
• Assist foster parents with de-escalating crisis situations.
• Document interventions and behavioral health services provided by phone.
• Log data about after-hours calls and placement requests.
• Assist with required documentation for placements made during the day.
• Provide follow-up communication to regions.
• Notify Service Reception when a placement need continues into the next business day.
• Notify referral sources of referral outcomes.
• Complete Medicaid documentation when applicable.
• Perform other duties as requested.

Benefits

• Student loan repayment assistance of up to $1,200 per year.
• Time off based on hours worked.
• Partial holiday pay for all 11 paid holidays per year.
• Summer hours off, including half-day Fridays.
• Tuition assistance.
• Work anniversary trips.

What This Job Offers

• Job Type: Part-time