OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)

The Opportunity Alliance • South Portland, ME

4d • Remote

About The Position

The Opportunity Alliance is hiring a full-time Crisis Support Specialist for the Maine Crisis Line. The position supports adults, families, and children experiencing mental health crises through telephone calls, text messages, and chat. The specialist assesses callers’ presenting problems and psychosocial stressors, completes risk assessments, and collaborates with Crisis Response Services across Maine’s eight districts. The work involves engaging callers calmly and compassionately, documenting crisis interactions, and using program systems to monitor progress toward performance measures. Training is provided, including preparation for Mental Health Rehabilitation Technician certification.

This is an overnight position scheduled for 40 hours per week, Saturday through Tuesday, from 8:30 p.m. to 7:00 a.m. The office is in South Portland, and remote work is optional for employees located in Maine. An in-person orientation in South Portland is required. Pay is $23 per hour, with an additional $4-per-hour overnight differential for hours worked between 10 p.m. and 8 a.m.

Requirements

• Associate degree required.
• Earn MHRT-CSP certification within 30 days of employment; onsite training is provided.
• Strong oral communication skills, including the ability to communicate clearly, succinctly, and in a customer-friendly manner and to communicate with multiple parties during a crisis call.
• Ability to learn and understand written crisis call documentation practices.
• Ability to manage complex tasks effectively and work with complex information to address challenging situations.
• Ability to become familiar with DSM-V information.
• Ability to work independently and as part of a team.
• Flexible schedule required.
• Ability and willingness to learn and proficiently use documentation software and resource applications while simultaneously engaging with clients by phone.
• Ability to use telephone, instant messaging, and chat technology.
• Must pass criminal background, child protective service, and sex offender checks, and must not be on a state or federal suspension and disbarment list.

Nice To Haves

• A year or more of crisis or mental health-related experience is preferred.
• Previous experience in a call center or customer service environment is a plus.

Responsibilities

• Assess callers’ presenting problems and psychosocial stressors.
• Complete risk assessments to support the safety and well-being of callers experiencing a crisis.
• Use programmatic systems to monitor progress toward performance measures.
• Collaborate with Crisis Response Services in the eight districts across Maine.
• Engage with callers while documenting interactions using documentation software and resource applications.

Benefits

• Generous paid time off accrual.
• Nine paid holidays per calendar year and up to three floating holidays per calendar year.
• Medical benefits at a reasonable cost.
• Dental and vision insurance options.
• Agency-paid basic life insurance and short- and long-term disability insurance.
• 403(b) retirement plan with an agency match.
• Tuition reimbursement offered once per year through an application process.
• Employer qualification under the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree