211 Crisis Supervisor
About The Position
The Crisis Supervisor supervises the first line of help for youth and adults experiencing a crisis or severe emotional distress. The role is an essential part of the team staffing 2-1-1's 24/7 crisis call center, which also fields calls referred through the National Suicide Prevention Lifeline. The supervisor provides support, leadership, and mentorship to team members responding to calls. The position includes supporting and supervising staff, debriefing team members after calls, chats, and texts, and offering employee training and mentorship. The supervisor helps ensure quality by monitoring calls, reviewing documentation, and providing feedback. They also step in to take calls when needed, such as when team members are absent. Training takes place Monday through Friday, 8 a.m. to 4:30 p.m., regardless of work shift, for approximately eight weeks. After training, the position is hybrid, with work in the office and remotely.
Requirements
- Be compassionate, flexible, and detail-oriented.
Responsibilities
- Provide support and supervision to staff.
- Debrief crisis call team members after calls, chats, and texts.
- Offer training and mentorship to employees.
- Monitor calls and review documentation to ensure the quality of the team's work.
- Provide feedback to team members.
- Fill in on calls when needed, including when team members are absent.
Benefits
- Competitive pay of $27.91–$34.89 per hour, plus shift differential.
- Eligible Spanish- or Portuguese-speaking hires who pass certification receive an additional $0.75 per hour after 90 days; those certified in both languages receive an additional $1.50 per hour.
- An outright 5% 401(k) contribution.
- Paid time off that begins accruing immediately.
- 13 paid holidays per year or special pay for working holidays.
- Health benefits, including 80% coverage of the medical plan premium and deductible.
- Tuition reimbursement after one year.
- Employment counts toward Public Service Student Loan Forgiveness.
- Supportive, culturally diverse, and inclusive company culture.
- Comprehensive training of approximately eight weeks.
- Professional development and opportunities for growth within United Way.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
