Crisis Services Clinician- Lacey Mobile Outreach Team

Thurston Mason BH-ASO/OHRS•Lacey, WA

4d•$28 - $36•Hybrid

About The Position

Olympic Health and Recovery Services (OHRS) is seeking a Crisis Services Clinician to join their Lacey Mobile Outreach Team. This team is a partnership with the Lacey Police Department, serving vulnerable community members by providing de-escalation services and connecting them with resources. The organization is looking for adaptable, flexible, and willing-to-learn individuals to join their mission of providing behavioral health crisis and recovery support services. The Crisis Clinician, a Mental Health Care Provider (MHCP), offers clinical support to the Crisis Services Program and may be assigned to a Co-Responder or Community Based Crisis Team (CBCT).

Requirements

Bachelor's Degree in psychology, social work, or a related area.
Combination of experience and education in behavioral health coursework may be substituted on a year for year basis.
Two (2) years of behavioral health experience within a social service or a closely related environment preferred
Current Washington State Driver's License, proof of insurance, and satisfactory drivers record required when driving fleet vehicles or responding to outreaches in the community.
Qualifies as an Agency Affiliated Counselor
Satisfactory criminal background clearances and excluded party sanctions
Co-Responders may be subject to additional national background check clearances and must be approved for access to Criminal Justice Information System (CJIS).
Ability to work in high stress, high demand environment while communicating clearly and effectively
Ability to use Electronic Health Record System for clinical documentation
Ability to use web based phone system for crisis line response
Ability to provide clear documentation of assessments and dispositions
Ability to utilize principles of crisis intervention and de-escalation while maintaining strong customer service skills, and empathy.
Ability to remain calm and professional during escalated situations.
Ability to work collaboratively as part of a team and respectfully manage differences, opposing perspectives, opinions, and interests
Ability to remain flexible and adaptable to change
Strong critical thinking skills, ability to conceptualize and implement creative solutions
Promote and champion the values of partnership, teamwork, compassion and integrity in all dealings within and outside of OHRS
Knowledge of presentation of behavioral health related behaviors
Ability to utilize principles of motivational interviewing and additional evidence based practices
Ability to work as a team and with assigned partners
Actively develop familiarity with systems and community resources.
Knowledge of conflict resolution principles, de-escalation, and problem-solving techniques.
Mobile outreach is conducted in the community including residential facilities, individual’s homes, and in an office environment.
May respond to community referrals at hospitals, jails, and inpatient facilities.
Regular use of computer, telephone and radios required.
Computer usage may be in the officer or in the community locations.
This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.
Outreach is performed in outdoor settings and subject to weather conditions.
Outreach to individuals who may be living in the community, sanctioned and non-sanctioned camps, and in shelters.
Often performed under physically demanding, stressful, and environmentally diverse conditions, and requires the ability to adjust quickly to changing priorities and demands.
Regular, on-site, predictable attendance required.
Service responsibilities require on-call availability at certain times, including availability during normal business hours and after hours/weekends/holidays as needed.
Regular use of fleet vehicles required for mobile outreach.
Transportation of clients may be provided in a fleet vehicle.
Moderate physical exertion is required.
May be required to sit, stand, squat, walk short to moderate distances on uneven terrain, walk up and down stairs, lift or move boxes/equipment weighing up to 25 lbs.
Ability to work with first responders and law enforcement and in law enforcement and fire department settings.

Nice To Haves

Adaptable to change
Flexible
Positive attitude
Willing to learn

Responsibilities

Provides telephone triage services to individuals requesting assistance or third party referral sources to provide community stabilization services to individuals in crisis.
Completes risk assessments to determine if caller is at risk for suicide, homicide, or who may need immediate response, which may include referrals to Law Enforcement, Designated Crisis Responder (DCR), to other referral source to maintain their safety or the safety of others.
Conducts follow up phone calls as requested and appropriate.
In collaboration with clients and their support system, develops stabilization and safety plans.
Responds to referrals and provides mobile crisis intervention and stabilization services in varied environments in the community.
Provides mobile crisis intervention services in varied environments in the community
De-escalates as needed for community outreaches
When in the community, does not physically interact with clients in the event of assaultive behavior, but works to maintain safety in accordance with the principles of crisis de-escalation and safety training.
Respond to requests for information about available services for individuals who are homeless, individuals with behavioral health disorders, and those with other human and social service needs.
Make referrals to appropriate service providers and coordinate service delivery.
Assist the target population served with obtaining basic resources such as shelter, food, medical services, behavioral health treatment, jobs and other social and human services as needed.
Provide outreach, engagement and liaison support to those people that are seen on a recurring basis which may require short term intensive case management.
Facilitate services for high-need individuals across all involved systems of care.
Promote best practices in treatment approaches, support systems, and interventions.
Meet with and interview contacts, families, and other care providers to assess needs and eligibility of services.
Advocate needs of contacts within and outside system; liaise between contact, caregivers, and service providers.
Provide client-level and system-wide troubleshooting and advocacy.
Consult with other agency professionals on difficult cases.
Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2 and 45 CFR), and other applicable laws pertaining to confidentiality of client and staff information.
Maintains physical security of confidential materials and assigned Agency property.
Demonstrates proficiency in utilization of electronic medical record system.
Maintains timely and accurate documentation in accordance with Washington State law, and current best practices.
Communicates effectively with co-workers in dynamic environment.
Supports Crisis and ITA Team on program deliverables including Provider compliance documentation and encounter tracking.
Demonstrates professional customer service and phone etiquette.
Demonstrates the OHRS mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.
Performs other duties as assigned.
Develop a network of working relationships with Thurston County Jail, Mason County Jail, Nisqually Jail, behavioral health treatment providers, emergency housing providers, Lacey Veterans Services Hub, Community Lifeline, other Law Enforcement agencies and social service providers.
Establish and maintain rapport with the population served.
Provide information, consultation, and referral.
Assist with relocations.
Monitor contact behaviors and progress, provide assistance toward attaining pre-determined goals, and schedule appointments.
Follow-up with identified individuals in an effort to bridge gaps between law enforcement and/or emergency medical contacts and social service providers.
Develop and recommend procedures for identifying and screening people with social service needs.
Ability to utilize radio and communicate with dispatch, first responders and law enforcement officers.
Ability to utilize CAD system.

Benefits

Medical/dental/vision plan options (many with no employee paid monthly premium depending on plan choice, and dependent coverage options)
Life insurance
Disability insurance
WA State PERS retirement plans
Additional pre and post tax deferred compensation retirement options
PTO package earning a minimum of 140 hours annually
12 paid holidays
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Approved Public Student Loan Forgiveness employer
Fees for required DOH licenses paid
Annual professional development funds