Crisis Responders - CTA

Metropolitan Family Services • Chicago, IL

6d • $52,000 - $55,000 • Onsite

About The Position

Metropolitan Family Services (MFS) is seeking to fill a new full-time role, Crisis Responder, within its Metropolitan Peace Academy (MPA) team. MFS empowers families to learn, earn, heal, and thrive, acting as a mentor, motivator, and advocate since 1857 to help families reach their greatest potential and positively impact their communities. This role involves responding rapidly to crisis situations to de-escalate, mediating disputes, and building trust with diverse individuals and groups. The Crisis Responder will also work collaboratively with local entities to promote safety, identify potential conflicts, connect community members to supportive services, and provide follow-up after crises. Participation in team meetings, case reviews, and accurate documentation are also key aspects of the position.

Requirements

• High school diploma or equivalent education, required.
• 1+ years of relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, required.
• Experience in community outreach, violence prevention, youth development, social services, crisis intervention, or restorative justice programs.

Nice To Haves

• Training or certification in mediation, de-escalation, or crisis response, preferred.
• Bilingual or multilingual abilities, particularly in Spanish or other languages common in the community, preferred.
• Lived experience with challenges related to violence, justice system involvement, or trauma, with the ability to serve as a positive role model.
• Knowledge of local resources such as housing, employment, mental health, and social services.

Responsibilities

• Respond rapidly to crisis situations to de-escalate.
• Mediate disputes to prevent escalation into violence during large gatherings, civil unrest, and mass shootings.
• Mediate conflicts, de-escalate tense situations, and build trust with diverse individuals and groups including at-risk youth and gang members.
• Work collaboratively with local businesses, residents, and organizations to promote safety.
• Identify and monitor potential conflicts and individuals/groups at elevated risk of violence.
• Connect community members to supportive services such as mental health care, housing, employment, or social services.
• Provide follow-up after crises to support healing and reduce the likelihood of retaliation or recurrence.
• Participate in team meetings, case reviews, and debriefings to share insights and improve practice.
• Maintain accurate documentation of incidents, interventions, and referrals while respecting confidentiality.
• Other duties as assigned.

Benefits

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED