CRISIS RESIDENTIAL SPECIALIST Litteral House

Momentum for Health•San Jose, CA

1d•$35 - $39•Onsite

About The Position

Litteral House is seeking a Crisis Residential Specialist to provide integrated, recovery-oriented, rehabilitation and case management services to individuals in psychiatric crisis in a community-based, residential setting. This role involves implementing service and treatment plans, facilitating consultations, providing medical follow-up, managing client insurance benefits, developing therapeutic groups, and coordinating with professional and community resources. The specialist will also provide direct counseling, crisis intervention, monitor living skills, and assist with budgeting and financial planning. Additionally, the role requires completing clinical records and documentation, performing administrative tasks related to admissions and discharges, overseeing medication management, and providing transportation for agency business. On-call and floor coverage, First Aid, and assisting with housekeeping are also part of the responsibilities. The position may involve evening, overnight, and holiday shifts.

Requirements

High School diploma, GED, or equivalent education plus five years’ related experience; OR Associate’s degree plus three years’ related experience; OR a psych tech/LVN plus three years’ related experience; OR Bachelor’s degree/Master’s degree/PhD degree plus two years’ related experience.
Experience working in a behavioral health setting
One year previous experience in a residential behavioral health setting for positions in Crisis Residential Programs
Bachelor’s degree, MHRS qualifications, and/or a greater number of years of experience, in some cases
First Aid Certification or successful completion of First Aid Certification within 30 days of hire.
Meet government and/or regulatory standards for continuing education credits and recertification, including a minimum of 20 hours of directly related professional training.
Proven typing speed of 30 net wpm; computer literacy; ability to use MS Office applications—Word; Excel; Outlook—and Windows-based databases at a basic level
Demonstrated ability to work independently and in a small team environment
Demonstrated ability to engage and communicate effectively with others in both verbal and written English
Demonstrated ability to monitor and support developmental growth and the recovery process
Demonstrated ability to manage multiple tasks and demands
Demonstrated ability to employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations
Demonstrated ability to work from a strengths-based, harm-reduction, social rehabilitation model
Demonstrated ability to work effectively with persons differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities
Demonstrated ability to work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently
Demonstrated ability to work with populations identified as high risk and/or considered under-represented in the County Behavioral Health system with multiple barriers
Demonstrated ability to exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.
Demonstrated ability to work with participants who may also have histories of assaultive behavior
Demonstrated ability to work with participants who may have resided in long term care facilities for extended periods
Demonstrated ability to work with participants who may have patterns of service that relied almost exclusively on emergency and institutional care
Demonstrated ability to work with participants who may have cognitive difficulties and medical co-morbidities, are considered medically fragile; may also be developmentally disabled
Demonstrated ability to work with participants who may have long-term patterns of homelessness and criminal justice involvement.
Knowledge of clinical techniques for assessment, treatment, and rehabilitation of people with mental illness; problem resolution and conflict resolution techniques
Knowledge of community resources, including those required to meet the non-behavioral health needs of the target population
Knowledge of Psychiatric medications and how to assist clients with them (i.e., the ability to read and interpret doctor’s orders, read a Medication Administration Record, know how to assist with appropriate medication, at the appropriate dose, at the appropriate time, through the appropriate route, for the appropriate person.)
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations and Momentum practices.
A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record.
Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 40 lbs., bending, stooping, crouching, kneeling, withstanding repetitive motion, and reaching repeatedly are required constantly (over 2/3 of the workday)
Hearing and talking on telephone and in person is required occasionally (under 1/3 of workday)
Balancing, climbing and crawling may be required occasionally
Physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations.

Nice To Haves

Experience in a behavioral health setting or with high symptom acuity
Eligibility for MHRS certificate
Appropriate volunteer and internship experience and personal experience in the behavioral health system.
Previous experience working with people who have abused substances.
Certification in writing 5150 holds or can obtain certification within six months of hire.
Proven typing speed of 40 net wpm
Familiarity with UNIX-based databases.
Use second language skills for interpretation and translation verbally and in written form
Bilingual ability in English and a targeted language may be required and will be noted as such on all postings
Knowledge of clinical techniques for working with individuals with a history of addiction and/or are currently using substances, motivational interviewing, and the stages of change
Knowledge of Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP).

Responsibilities

Provide integrated, recovery-oriented, rehabilitation and case management services to individuals in psychiatric crisis in a community based, residential setting.
Implement individual service and treatment plans.
Facilitate psychiatric (“psych”) consultations and group sessions by attending psych meetings and taking notes and by scheduling clients for psychiatric consultations.
Provide medical follow-up assistance to clients in obtaining a primary care physician, coordinating care with medical doctors, and assisting with medical issues, schedules, and transportation.
Facilitate client insurance benefits to expedite treatment and payment to the Agency.
Develop and run groups aimed at strengthening individual’s behavioral health, i.e., symptom management and relapse prevention.
Provide service to clients and clients’ families in linkage with professional and community resources.
Interface directly with clients and provide counseling, particularly during times of conflict and crisis intervention.
Provide client-centered counseling focusing on the present. Listen, respond empathically, and engage in problem solving. Identify symptoms and assist residents in self-management skills for behavioral illness and substance abuse.
Participate in management of team/program discretionary resources available to meet client needs.
Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with agency, payor and regulatory requirements, utilizing paper or computer technology.
Perform administrative admissions and/or discharge paperwork and procedures.
Enter and maintain up-to-date clinical documentation for each client.
Oversee the documentation and issuance of medications to clients.
Perform general office work, including electronic and telephonic communications and processing of timecards.
Provide transportation in personal or agency vehicles, including, but not limited to, the transport of clients and or program supplies, for agency business.
Provide on-call and floor coverage; participate in after-hours rotation and shift exchange debriefings; provide appropriate consultation and back-up to support other staff in responding to client crises.
Perform First Aid in emergency situations.
Assist clients in complying with the directions in their Restricted Health Condition plan.
Assist with housekeeping activities including, but not limited to: cleaning, cooking meals, and doing laundry.
Complete hourly tracking.
Any other tasks that may be assigned by program managers.
Collect reports and data; send out the daily census report to Central Intake.
Audit and review documents and complete monthly medical record reviews.
Attend and participate in staff, program, agency and community meetings and training; conduct trainings, as needed.
Ensure compliance with applicable health and safety or other regulatory requirements.
Ensure program facilities are clean and well kept.

Benefits

Defined contribution amount of up to $15,433.08 per year (prorated for part-time employees working less than 40 hours per week) to purchase benefits of choice on a cafeteria plan basis.
Any amount of this defined contribution not used towards your benefits will be paid to you as taxable earnings.
Retirement plan with a generous employer match starting at 4% after one year of employment.
Vacation time accruing up to 25 days per year.
6 days of sick time per year.
12 paid holidays.
Medical benefits – Kaiser--ranging from $0 Deductible Plan with $15 Copay to $,3400 Deductible Plan with Health Savings Account.
Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan.
Dental benefits –Guardian: 1 dental HMO and 2 PPOs.
Vision benefits – 2 options from Guardian VSP: a standard vision plan and an enhanced vision plan.