Crisis & Referral Specialist- Louisiana
About The Position
The Crisis & Referral Specialist screens, assesses, trains, and provides telephonic intervention and de-escalation for helpline callers, using established protocols to determine an immediate course of action. The role takes inbound calls from individuals needing support, services, or assistance during a crisis and develops a plan of action in collaboration with each caller. Candidates must reside in Louisiana. The position is primarily virtual full-time, with in-person training sessions required. The call center operates 24 hours a day, seven days a week, year-round, and hires for all shifts, including weekends and holidays. Training is Monday through Friday, 9:00 a.m. to 5:30 p.m. CST. Alternate locations may be considered for candidates within commuting distance of an office, subject to the company's work-location policy.
Requirements
- High school diploma or equivalent.
- At least one year of behavioral health experience, or at least six months of direct crisis experience that includes screenings and assessments to determine appropriate interventions; an equivalent combination of education and experience may also qualify.
Nice To Haves
- Bachelor's degree in mental health or another human services field.
- Two years of experience working directly with individuals in need of behavioral health services.
- Call center experience.
- Crisis experience.
Responsibilities
- Take inbound calls from individuals needing support, services, or who may be in crisis.
- Perform safety screenings and assessments to determine the presence and acuity of risk to the caller or others.
- Use caller-provided information and assessment findings to understand needs and develop a plan of action in collaboration with the individual.
- Complete appropriate, timely, and accurate documentation in accordance with established criteria.
- Provide linkage follow-up as directed to ensure the individual accessed services.
- Coordinate with agencies, organizations, and individuals to optimize the use of resources, services, and natural support systems.
- Ensure compliance with HIPAA, OSHA, and other federal, state, and local regulations.
- Provide telephonic intervention and de-escalation using established protocols.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
