Crisis & Referral Specialist- NEVADA
About The Position
The Crisis & Referral Specialist screens and assesses helpline callers, provides telephonic intervention and de-escalation, and uses established protocols to determine an immediate course of action. The role takes inbound calls from individuals seeking support or services, or experiencing a crisis. It includes evaluating safety risks, understanding caller needs, and developing a plan of action collaboratively with the individual. The specialist documents interactions accurately and promptly, provides linkage follow-up as directed, and coordinates with agencies, organizations, individuals, and natural support systems to help callers access appropriate resources. The role requires compliance with HIPAA, OSHA, and other applicable federal, state, and local regulations. This is a primarily virtual role, with required in-person training sessions. The 24-hour call center operates every day of the year and hires for all shifts, including weekends and holidays. Training is Monday through Friday, 8:00 a.m. to 4:30 p.m. PST, for four weeks. Candidates generally must live within a reasonable commuting distance of a posting location unless an accommodation is granted as required by law.
Requirements
- High school diploma or equivalent and at least one year of behavioral health experience; or at least six months of direct crisis experience involving screenings and assessments to determine appropriate interventions; or an equivalent combination of education and experience.
Nice To Haves
- Bachelor's degree in a mental health or other human services field.
- Two years of experience working directly with individuals in need of behavioral health services.
- Call center experience.
- Crisis experience.
Responsibilities
- Take inbound calls from individuals needing support or services, or who may be in crisis.
- Perform safety screenings and assessments to determine the presence and acuity of risks to the caller or others.
- Use information provided by the caller and gathered during screenings and assessments to understand needs and collaboratively develop a plan of action.
- Complete timely, accurate documentation of interactions in accordance with established criteria.
- Provide linkage follow-up as directed to help ensure individuals access services.
- Coordinate with agencies, organizations, and individuals to make optimal use of resources, services, and natural support systems.
- Ensure compliance with HIPAA, OSHA, and other federal, state, and local regulations.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- Merit increases.
- Paid holidays.
- Paid time off.
- Incentive bonus programs, unless covered by a collective bargaining agreement.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short- and long-term disability benefits.
- 401(k) with matching contribution.
- Life insurance.
- Wellness programs.
- Financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
