Crisis & Referral Specialist
About The Position
The Crisis & Referral Specialist screens and assesses helpline callers, provides telephonic intervention and de-escalation using established protocols, and determines an immediate course of action. The role takes inbound calls, texts, and chats from individuals seeking support or services or experiencing a crisis. The position is virtual full-time for candidates residing in Georgia, except for required in-person training sessions. Candidates must be within reasonable commuting distance of the posting location unless an accommodation is granted. The operation runs 24 hours a day, 7 days a week, including weekends and holidays, and hiring is for all shifts. Training is Monday through Friday, 10:00 a.m.–6:30 p.m. EST.
Requirements
- High school diploma or equivalent.
- At least 1 year of behavioral health experience, or at least 6 months of direct crisis experience that includes screenings and assessments to determine appropriate interventions; an equivalent combination of education and experience is also accepted.
- Candidates must reside in the state of Georgia.
- Ability to work a shift within a 24/7 operation, including weekends and holidays.
Nice To Haves
- Bachelor’s degree in mental health or another human services field and two years of experience working directly with individuals in need of behavioral health services are strongly preferred.
- Call center experience preferred.
- Crisis experience preferred.
Responsibilities
- Take inbound calls, texts, and chats from individuals needing support, services, or assistance during a crisis.
- Perform safety screenings and assessments to determine the presence and acuity of risk to the safety of the individual or others.
- Use information from callers and screening and assessment results to understand their needs and collaborate with them on a plan of action.
- Complete timely and accurate documentation of interactions in accordance with established criteria.
- Provide linkage follow-up as directed to confirm that individuals accessed services.
- Coordinate with agencies, organizations, and individuals to optimize the use of resources, services, and natural support systems.
- Ensure compliance with HIPAA, OSHA, and other applicable federal, state, and local regulations.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental insurance
- Vision insurance
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
