Crisis & Referral Specialist- NEVADA
About The Position
The Crisis & Referral Specialist screens and assesses helpline callers, provides telephonic intervention and de-escalation using established protocols, and determines an immediate course of action. The role takes inbound calls from people seeking support or services, including individuals experiencing a crisis. It conducts safety screenings and assessments, works with callers to understand their needs and develop a plan of action, documents interactions, and provides follow-up linkage to services as directed. The specialist also coordinates with agencies, organizations, and individuals to make effective use of available resources and support systems, while complying with HIPAA, OSHA, and other applicable regulations. This is a virtual role that requires in-person training sessions; candidates must be within reasonable commuting distance of an office unless an accommodation is granted as required by law. The 24-hour call center operates every day of the year and hires for all shifts, including weekends and holidays. Initial training is Monday through Friday, 8:00 a.m. to 4:30 p.m. PST, for four weeks.
Requirements
- High school diploma or equivalent, and either at least 1 year of behavioral health experience or at least 6 months of direct crisis experience that includes screenings and assessments to determine appropriate interventions; an equivalent combination of education and experience is also accepted.
- Ability to work within the call center's 24/7 operating schedule, including shifts that may include weekends and holidays.
- Ability to attend four weeks of training Monday through Friday, 8:00 a.m. to 4:30 p.m. PST.
- Candidates must be within reasonable commuting distance of an office unless an accommodation is granted as required by law.
Nice To Haves
- Bachelor's degree in mental health or another human services field.
- Two years of experience working directly with individuals in need of behavioral health services.
- Call center experience.
- Crisis experience.
Responsibilities
- Take inbound calls from individuals needing support, services, or help during a crisis.
- Conduct safety screenings and assessments to determine the presence and acuity of risk to the caller or others.
- Use information gathered from callers and assessments to understand needs and collaboratively develop a plan of action.
- Complete timely and accurate documentation in accordance with established criteria.
- Provide follow-up linkage as directed to confirm individuals accessed services.
- Coordinate with agencies, organizations, and individuals to make optimal use of resources, services, and natural support systems.
- Comply with HIPAA, OSHA, and other applicable federal, state, and local regulations.
- Provide telephonic intervention and de-escalation using established protocols to determine an immediate course of action.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- Merit increases.
- Paid holidays.
- Paid Time Off.
- Incentive bonus programs, unless covered by a collective bargaining agreement.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short- and long-term disability benefits.
- 401(k) matching.
- Life insurance.
- Wellness programs.
- Financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
