Crisis & Referral Coordinator

Elevance Health • Boston, MA

9h • $21 - $32 • Remote

About The Position

Resource & Referral Follow-up Coordinator Location: MUST RESIDE IN MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK. This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma. Resource & Referral Follow-up Coordinator will be responsible for for providing follow-up services for individuals who have contacted the helpline, ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided. We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10a-6p EST.

Requirements

• Requires a HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• BS/BA degree in a mental health or other human services field preferred.
• Experience working directly with individuals in need of behavioral health services strongly

Responsibilities

• Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
• Confirms status of linkage efforts with support services provided.
• Troubleshoots barriers encountered in obtaining services.
• Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances.
• Coordinates identification of and referrals to local, state or federally funded programs and agencies.
• Dispatch Mobile Crisis Teams where those services are available.
• Prepares reports and maintains the database to retain validated resources and service offerings.

Benefits

• In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED