Crisis Outreach Clinical Shift Supervisor - Day Shift, MRRCT

DESC•Seattle, WA

2h•$94,881 - $107,350

About The Position

The Crisis Outreach Clinical Shift Supervisor oversees an assigned shift for DESC’s MRRCT program, ensuring timely, effective, coordinated field responses when teams are dispatched by Crisis Connections. Supervisors work alongside staff in the field, providing real-time supervision, coaching, and guidance in resolving community crisis situations. They implement program leadership systems for documentation, policy and procedure compliance, staff supervision and performance management, and required training and ongoing education. The supervisor may also conduct field-based clinical and psychosocial assessments and mental health evaluations to determine least restrictive alternatives to involuntary treatment. The role includes co-leading daily operations, managing staffing and schedules, maintaining employee and vehicle safety records and practices, providing clinical and administrative supervision, and supporting staff development and hiring. The position works a stated day shift of 7:00 a.m. to 5:30 p.m., with Sunday, Monday, and Tuesday off. The role requires flexible hours as needed, including evenings, weekends, or holidays, shared on-call duties, and shift coverage. Community outreach may take place anywhere in King County, sometimes without first responders present.

Requirements

Be eligible for a Licensed AAC credential or another superseding credential that meets RCW 71.05.020 requirements for a Mental Health Professional whose scope includes independently conducting mental health assessments and making mental health diagnoses.
Master’s degree in social work, psychology, or another relevant behavioral science.
At least one year of experience in community-based behavioral health services.
Experience working with adults experiencing homelessness, mental illness, and/or substance use disorders.
Ability to drive an agency or personal vehicle for agency business; current Washington State driver’s license and insurable driving record required.
Complete DESC Crisis Response and Prevention training and an 8-hour Crisis Intervention Training (CIT).
Pass a Washington State criminal background check.
Familiarity with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant evidence-based or emerging best practices.
Knowledge of harm reduction strategies.
Strong working knowledge of DSM V.
Ability to assess situations quickly and respond calmly and appropriately to mental health and/or chemical dependency crises to ensure clients’ physical and psychological safety.
Willingness to understand clients’ circumstances, preferences, and goals and incorporate them into crisis responses.
Strong communication and writing skills.
Ability to work flexible hours as required by program and staffing needs, including evenings, weekends, or holidays; share on-call duties and cover shifts as necessary.
Ability and willingness to provide community outreach anywhere in King County from which a referral may originate, sometimes without first responders present.
Familiarity with the King County crisis response system and methods of access.
Ability to communicate with and supervise staff from diverse backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Commitment to cooperation and continuity across programs and to consideration and respect for clients.
Ability to meet the position’s physical demands, including sitting for long periods, communicating by talking and hearing, lifting and carrying up to 25 pounds, operating computer hardware, and the stated vision requirements.

Nice To Haves

Washington State licensure as a Licensed Clinical Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC).
Washington State Licensed Substance Use Disorder Professional (SUDP) credential.
Qualification to provide Department of Health-approved supervision to LICSW, LMFT, LMHC, and/or CDP candidates.
Crisis outreach and/or crisis intervention experience.
Bilingual Spanish and English.
Bi-cultural background or experience and/or qualification as an Ethnic Minority, DD, or Geriatric Mental Health Specialist under WAC 388-865-0150.
Ability to respond empathetically and positively to all persons, value meaningful client engagement, develop the knowledge and skills of an effective crisis worker, respond non-judgmentally to sensitive issues, accept feedback, and work collaboratively in a potentially stressful environment.

Responsibilities

Understand the expectations of MRRCT described in King County’s Provider Manual.
Oversee maintenance and upkeep of employee files and records to ensure compliance with program requirements.
Co-lead the day-to-day operations of the assigned shift.
Dispatch to outreaches alongside the team as needed.
Co-host and participate in required team meetings.
Provide one-to-one supervision with supervisees at least twice per month.
Coordinate daily schedules and adjust for staff call-outs and call volume.
Maintain staffing through weekly and monthly scheduling in coordination with staff PTO requests.
Monitor the condition and upkeep of MRRCT fleet vehicles with the Project Manager; ensure team compliance with vehicle and driver safety policies and respond promptly to issues.
Maintain knowledge of DESC policies and procedures and ensure compliance.
Provide routine administrative and clinical supervision to Certified Peer Crisis Outreach Specialists, Crisis Outreach Specialists, and Mental Health Professional Crisis Outreach Specialists; conduct scheduled performance evaluations and maintain confidential supporting records.
Maintain knowledge of the collective bargaining agreement and ensure compliance.
Provide clinical consultation regarding clients’ psychiatric, substance use, and housing needs, and advocate for access to effective community dispositions.
Teach and promote DESC values, crisis intervention and de-escalation skills, and understanding of homelessness to support client and staff safety.
Develop staff crisis outreach skills and standards of practice in clinical documentation and service coordination.
Help staff develop conflict resolution skills and the ability to give and receive feedback.
Participate in hiring to support full staffing across shifts and position types.
At times, provide field-based clinical and psychosocial assessments and mental health evaluations to determine least restrictive alternatives to involuntary treatment.
Share on-call duties and cover shifts as necessary.
Provide community outreach across King County, including situations where no first responders are present.