Crisis Nursing Supervisor (RN)

Oakland Community Health Network • Pontiac, MI

7h • Onsite

About The Position

This position works under the direct supervision of the Director of Crisis. The Crisis RN Supervisor RN’s and RN Administrators, ensuring quality care and documentation. It oversees hiring, training, and performance evaluations, participates in on-call crisis response, and supports quality assurance and interdepartmental collaboration. This role works 3 12-hour shifts per week (7AM - 7:30 PM) and schedules include working every other weekend (Saturday and Sunday).

Requirements

• Bachelor's degree in nursing (BSN) required
• Basic Life Support (BLS)
• Recipient Right’s
• Unrestricted Nursing license
• Minimum five years of leadership experience working in a human service, crisis or medical environment.
• Minimum of five years of psychiatric nursing experience.
• HIPPA
• Microsoft 365
• Recipient Right’s
• Mental Health Code
• Medicaid Manual
• Regulatory compliance

Nice To Haves

• master's degree preferred
• Experience in working with electronic health records
• Experience in customer service
• Experience in crisis de-escalation
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
• Experience working with children with serious emotional disturbance
• Interpersonal Skills
• Strong Organizational Skills
• Data Analysis
• Strategic Planning
• Strong written and oral communication
• De-escalation and conflict resolution
• Strong leadership and problem-solving skills
• Clinical knowledge of mental health and suicide prevention
• Strong time management

Responsibilities

• Provides direct supervision and coordination of the stabilization unit
• Functions as the liaison between administration and staff.
• Assists in the planning and directing of nurses, milieu specialist and behavior health technicians.
• Oversees services and activities to ensure quality patient care.
• Oversees new employee orientation and on-the-job training for all new nurses, milieu specialists and behavioral health technicians in accordance with established orientation program plans.
• Make rounds on the unit at least two times per day and participate in shift report meetings when possible.
• Establishing performance standards and monitor compliance.
• Communicate and provide consultation training to staff.
• Lead recruitment, hiring, onboarding, and retention of qualified nursing personnel.
• Provide direct supervision, mentorship, and performance evaluations for nursing staff.
• Develop and manage staff schedules to ensure 24/7 coverage and continuity of care.
• Address performance concerns and implement corrective action plans as needed.
• Ensure nursing care aligns with clinical standards, licensing requirements, and best practices.
• Monitor and audit clinical documentation for accuracy, timeliness, and compliance.
• Lead quality improvement initiatives, including incident reviews and corrective actions.
• Oversee the ordering, storage, administration, and disposal of medications in compliance with state and federal regulations.
• Monitor medication administration records (MARs) and ensure proper documentation.
• Investigate and track medication errors and adverse drug events; lead root cause analyses and implement corrective measures.
• Ensure staff are trained and competent in medication administration protocols.
• Ensure compliance with HIPAA regulations and all applicable privacy and confidentiality standards.
• Maintain readiness for inspections and audits by regulatory and accrediting bodies.
• Promote continuing education and professional development opportunities for nursing staff.
• Assist in the development and implementation of nursing policies and procedures.
• Ensure staff adherence to policies through education, supervision, and corrective action.

Benefits

• OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager