Crisis Line Clinician

WELLSPACE HEALTH•Sacramento, CA

2d•$87,360 - $98,670•Onsite

About The Position

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you! We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care. To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. The Crisis Line Clinician is responsible for answering suicide prevention and crisis hotline phone calls (Suicide Prevention Crisis Lines, 9-8-8 mental health and crisis line) providing risk assessment, crisis intervention, emotional support, safety planning, and linkage to appropriate resources for callers in a mental health crisis or experiencing symptoms of psychosis or substance use dependence.

Requirements

Registered in good standing with the Board of Behavioral Sciences as an ACSW, AMFT, APCC
Licensed providers and BBS registrants who have passed the CA Law and Ethics Exam are preferred.
One year of experience in a variety of clinical assessments, treatment planning, and counseling issues, including suicide risk, chemical dependency, co-occurring disorders, and trauma-informed care preferred
Experience with brief interventions, including Motivational Interviewing, Dialectical Behavioral Therapy, and Trauma Informed Cognitive Behavioral Therapy (TI-CBT) preferred
Communicate clearly and concisely, both verbally and in writing, and demonstrate a high level of listening skills.
Ability to consistently adhere to crisis center program policies and procedures and meet monthly minimum key performance indicators (KPI’s).
Ability to abide by standards of professional ethics and adherence to national standards, trainings, and practices in the field of suicide prevention.
Successful completion of all crisis center training and a passing score on the crisis line counselor exam within the first 21 days of employment. A passing score and/or final evaluation is required before being released to work alone.
Skilled in the use of technology including multiple line telephones, computers (PC), laptops, and software including Microsoft Word, PowerPoint, Excel, Outlook, email, and electronic health records.
Strong interpersonal skills and experience working with diverse populations.
Compliance with all state and federal laws and regulations as they pertain to the position including HIPAA, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc.
Ability to understand and promote the mission, vision, and values of WellSpace Health both in the workplace and in the community.
Ability to abide by agency code of ethics and Crisis Center code of ethics.
Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Willingness to work flexible hours, including overnight shifts, holidays, weekends, and evenings, and change as needed according to coverage needs.
Ability to work independently with confidence, as well as working as an integral part of a team of professionals.
Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
Assist and support the Center/Department/Program to meet standards of High Reliability.

Nice To Haves

Fluency in additional languages is desirable.

Responsibilities

Provide supervision and consultation to coordinators, leads, and staff providing crisis counseling services to clients with suicidal ideations, mental health diagnoses or symptoms, substance use disorders, or both.
Respond to 24-hour mental health & suicide prevention crisis lines, Crisis Chats/Texts, and provide empathetic emotional support, risk assessment, crisis intervention and treatment, safety planning, and linkage to supportive referrals to callers in a consistent and non-judgmental manner.
Screen and link callers with higher levels of service as clinically indicated, such as mobile crisis teams and crisis stabilization units, or other less intrusive and appropriate resources such as a crisis respite or a mental health urgent care clinic or outpatient counseling.
Consult with Program Manager, Associate Director, Clinical Program Manager, or Program Director as needed to support a trauma-informed approach, and enhance cultural sensitivity and effectiveness in performing crisis intervention services.
Keep accurate records maintaining confidentiality of calls and callers, and assisting with crisis center other clinical activities.
Initiate and continue Follow Up calls as well as answer other crisis line phone calls and provide follow up, chats, and texts.
Consistently adhere to national standards, trainings, and practices and accurately assess each individual for suicide risk following evidence-based assessment protocols and practices; provide adequate and relevant safety/action planning for each caller.
Provide callers with self-management skills and tools to enhance their participation in their treatment and recovery.
Provide Motivational Interviewing and Screening, Brief Intervention, and Referral to Treatment to improve abstinence and harm reduction outcomes for people with substance use disorders.
Perform risk assessment and crisis management, identifying high-risk, high-need callers and connecting them to appropriate services.
Offer and provide follow-up calls as clinically indicated or required by the program.
Consistently gather demographic information and engage callers in agency and program QI/QA efforts such as Satisfaction Surveys as required for reporting.
Follow through on Imminent Risk calls to ensure emergency contact is made with callers and confirm outcomes or re-engage callers as indicated.
Document all caller interactions according to WellSpace Health policies and timelines.
Maintain confidentiality according to HIPAA requirements for all caller communications.
Make warm referrals to specialty mental health and other specialty services when clinically indicated such as Mobile Crisis Teams, Crisis Stabilization Units, MHUCC, the VA, or others as directed, as well as within WellSpace Health as appropriate.
Engage in ongoing trainings and regular clinical supervision to maintain quality care and adherence to standards of practice for the crisis center.
Under the supervision of the Clinical Program Manager, comply with all Mandated Reporter requirements and documentation.
Assist with related data collection as it relates to crisis contacts and demographics, outcomes, quality assurance, and quality improvement.
Other duties as assigned.

Benefits

Regionally competitive salary
Above average health benefits at reduced costs
Company paid life insurance & long-term disability insurance
Additional voluntary retirement plan with company match and no vesting schedule requirement
Paid bereavement and jury duty leave
11 paid holidays per year
Paid time off
Paid sick leave
Flexible Spending Program
Company paid malpractice insurance for all providers
Professional development hours offered annually