Crisis Line Advocate

Friends of the Family • Waterloo, IA

5d • Remote

About The Position

The Crisis Line Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence through the Northeast Iowa (Region 3). This role involves identifying and pursuing safe alternatives to hotel stays, providing advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line. The advocate will also support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence, and provide victim advocacy, crisis counseling, and education to survivors of violence staying at Friends House. Compliance with data tracking and documentation requirements is essential. This position works remotely and provides virtual support.

Requirements

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
• Ensure confidentiality is in place for all people FOF serves.
• High School Graduate with a minimum of two years work experience.
• Ability to pass state, federal, and child abuse background checks.

Nice To Haves

• Previous experience in victim services, crisis intervention, housing programming, and/or case management.

Responsibilities

• Identify and pursue safe alternatives to hotel stays whenever possible.
• Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
• Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
• Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
• Comply with data tracking and documentation requirements.
• Works remote and provides virtual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED