Crisis Line Advocate
About The Position
The Crisis Line Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence through the Northeast Iowa (Region 3). Key Roles & Responsibilities Victim Advocacy | Crisis Counseling | Information & Referral | Assessment of Service Needs | Data & Documentation. What You Will Do: Identify and pursue safe alternatives to hotel stays whenever possible. Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line. Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence. Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House. Comply with data tracking and documentation requirements. Works remote and provides virtual support.
Requirements
- High School Graduate with a minimum of two years work experience.
- Ability to pass state, federal, and child abuse background checks.
- Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
- Ensure confidentiality is in place for all people FOF serves.
Nice To Haves
- Previous experience in victim services, crisis intervention, housing programming, and/or case management.
Responsibilities
- Identify and pursue safe alternatives to hotel stays whenever possible.
- Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
- Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
- Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
- Comply with data tracking and documentation requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
