Crisis Intervention Specialist – Swing and Day

Crisis Connections • Seattle, WA

5d • Onsite

About The Position

Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist, you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line, supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.

Requirements

• Background in behavioral health, crisis intervention, or substance use services
• Ability to stay calm, focused, and compassionate in high-stress situations
• Strong communication, clinical judgment, and teamwork skills
• Comfort working with multiple technology systems at once
• High School Diploma or GED + 4 years of behavioral health experience OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
• Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Responsibilities

• Provide real-time clinical guidance to crisis line Phone Workers and Screeners
• Support assessment, intervention planning, and crisis resolution
• Offer debriefing and emotional support to staff after challenging calls
• Monitor call activity to ensure timely, high-quality responses
• Coordinate care and resources with hospitals and community partners
• Maintain clear, accurate clinical documentation
• Participate in training, quality improvement, and team collaboration

Benefits

• Medical, dental, and vision coverage
• Generous paid time off and 12 paid holidays
• 403(b) retirement plan and annual wage increases
• Transit and parking benefits
• Ongoing training, supervision, and career growth opportunities
• A supportive, mission-driven team that values collaboration and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree