Crisis Intervention Manager

Bay Area Turning Point Inc.•Webster, TX

4d•Onsite

About The Position

The Crisis Intervention Manager manages the Children Services Coordinator, Operations Aide and the Crisis Case Management team for the residential program. This role requires a minimum of 40 hours weekly, or as necessary to achieve program objectives. The position offers flexible hours, typically Monday-Wednesday 9AM-6PM; Thursday 10AM-7PM and Friday 8AM-3PM, with the ability to work untraditional hours to meet program needs.

Requirements

Minimum of 2 years of prior Case Management experience
Minimum of 2 years prior experience in management
Must pass a criminal background check, motor vehicle report, and reference checks.
Must have a clean driving record/automobile insurance coverage and be insurable/ have at least 3 years of verifiable driving experience.
Provide and maintain personal auto insurance.
Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.
Management of staff and volunteers, including scheduling, on-the-job training, professional growth, and employee documentation.
Ability to demonstrate leadership, communication, and problem-solving skills.
Ability to demonstrate critical thinking skills to assist staff with in-the-moment issues.
Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crisis situations.
Understand residential programs and the dynamics of communal living.
Case management services and goal-setting plans to assist clients in the recovery process.
Knowledgeable of community resources

Responsibilities

Provide support to the residential case management team in creating case plans to include goal setting, crisis intervention, recovery, and self-sufficiency services that address physical, mental, and emotional wellness.
Review caseloads with case managers; provide guidance and oversight of specific cases as needed.
Ensure each new residential client has completed the required program entry, including shelter and hotel.
Ensure weekly case management availability to facilitate goal setting and safety planning.
Maintain accurate documentation and records of case management services and activities.
Approve purchase requests for financial assistance for clients, i.e., gas cards, bus tokens, and DoorDash cards, based on the agency’s budget.
Oversee coordination of events, workshops, and programs for adult residents in the residential program.
Provide oversight of the transportation schedule and client transportation needs.
Ensure transportation logs are submitted weekly to capture the service for grant reporting.
Provide oversight of children services activities for the children in the residential program.
Serve as backup for CPS intervention.
Provide oversight of children assessments, school enrollments and activities.
Serve as the Manager On-call, on a monthly rotation schedule, for both Non-Residential and Residential programs, assisting the client services team with coverage and emergent concerns after hours.
Provide crisis intervention assistance to residents and prospective residents.
Attend assigned networking meetings monthly.
Maintain knowledge of overall agency objectives, activities, and client assistance resources.
Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
Assist with providing shelter and hotline coverage.
Serve as the Volunteer Supervisor by training and engaging volunteers and service providers.
Other duties as assigned.