Crisis Intervention Counselor - Split Shift for 2nd and 3rd Shifts - Remote for residents of the Greater Louisville area.

Seven Counties Services • Louisville, KY

40d • Remote

About The Position

Provides crisis, suicide, and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance. Identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors the status of callers' situations through case follow-up. Demonstrates good communication and interpersonal skills, and the ability and willingness to suspend personal judgment regarding callers presenting with diverse issues. Demonstrates the ability and willingness to protect caller and co-worker confidentiality. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance. As assigned, supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures, and accurate documentation. As assigned, provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested. Attends and participates in individual supervision, staff and team meetings, CIC, 988, and SCS training sessions. As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention, and available resources.

Requirements

• Bachelor's degree in Psychology, Sociology, Human Services, Social Services or a related field of study.
• Minimum of one year experience in crisis intervention services / behavioral health services.
• Good communication and interpersonal skills.
• Ability and willingness to suspend personal judgment regarding callers presenting with diverse issues.
• Ability and willingness to protect caller and co-worker confidentiality.

Nice To Haves

• Psychology degree preferred.
• For active CIC volunteers: High School diploma or GED with successful completion of all AAS/ 988/Vibrant required training for Crisis /Suicide Intervention Counselor status and minimum of six months of volunteer Crisis Intervention Counselor independent service with the CIC after completion of required training.
• Previous Crisis Call Center experience preferred.
• Previous experience working in a confidential remote work environment preferred.

Responsibilities

• Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance.
• Identifies and suggests appropriate organizations and service providers to meet callers' needs.
• Monitors status of callers' situations through case follow-up.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance.
• Supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation.
• Provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
• Attends and participates in individual supervision, staff and team meetings, CIC, 988 and SCS training sessions.
• Represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level