Crisis Intervention Counselor - 3rd Shift - Full-Time - Remote - Must be a resident of the Greater Louisville area.

Seven Counties Services • Louisville, KY

1d • Remote

About The Position

Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up. Demonstrates good communication and interpersonal skills and ability and willingness to suspend personal judgement regarding callers presenting with diverse issues. Demonstrates ability and willingness to protect caller and co-worker confidentiality. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance. As assigned, supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation. As assigned, provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested. Attends and participates in individual supervision, staff and team meetings, required CIC, 988 and SCS training sessions. As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources.

Requirements

• Must be a resident of the Greater Louisville area.
• Ability to make sound decisions and judgments in highly stressful, potentially life-threatening to callers and/or unusual situations.
• Strong work ethic, understanding of and commitment to the capacity needs of an emergency 24/7/365 mental health service provider.
• The ability to communicate effectively in a remote team environment.

Nice To Haves

• Psychology degree preferred.
• Previous Crisis Call Center experience preferred.
• Previous experience working in a confidential remote work environment preferred.

Responsibilities

• Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance.
• Identifies and suggests appropriate organizations and service providers to meet callers' needs.
• Monitors status of callers' situations through case follow-up.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance.
• Supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation.
• Provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
• Attends and participates in individual supervision, staff and team meetings, required CIC, 988 and SCS training sessions.
• Represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level