Crisis Hotline Clinical Supervisor

Northwest Human Services, Inc. • Salem, OR

39d • Onsite

About The Position

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

CRISES HOTLINE CLINICAL SUPERVISOR

Do you have a strong clinical background and a passion for suicide prevention, crisis care, and staff development? Northwest Human Services is seeking a qualified Crisis Hotline Clinical Supervisor to lead and support the professionals answering the 988 Suicide & Crisis Lifeline and Crisis & Information Hotline.

Requirements

• Master of Arts (MA), Master of Science (MS), or Doctor of Philosophy (PhD) in psychology, social work, or a behavioral science field.
• Must meet the Qualified Mental Health Professional (QMHP) standards as outlined in OAR 309-019-0125.
• 2 years or more of experience in a clinical setting providing mental health care, and/or crisis intervention.
• Possess knowledge and experience with suicide assessment and intervention.

Nice To Haves

• Prior experience providing crisis intervention over the phone or in a professional setting preferred.
• Experience providing clinical supervision of employees and interns preferred.
• Education and knowledge of organizational behavior and program development preferred.

Responsibilities

• Provide performance oversight and evaluation to crises intervention staff members.
• Be accessible to 24/7 staff and provide case-specific consultation on callers presenting with complex issues/concerns, high risk for suicide, public safety risk, repeat callers, and other mental health challenges.
• Develop, support, and implement the training curriculum, training schedules, and monitoring and evaluation plan for cultivating staff knowledge and skillsets. This includes incorporating a variety of creative learning strategies to enhance participant learning (e.g., classroom format, silent/live monitoring, role-playing, etc.).
• Implement ongoing supervision schedules based on positions, shifts, and duties. Maintain documentation on all clinical or skill development plans created during case consultations and/or clinical supervision sessions.
• Assist the Manager with planning, organizing, and implementing monthly staff trainings, as well as conduct annual testing of staff competency, knowledge of standard operating procedures, and accrediting agency standards of care. This includes identifying training topics, developing agendas, and facilitating meetings.

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level