Crisis Hotline Operator - Contract Basis (MY)

ThoughtFull World

3d•Remote

About The Position

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

Requirements

Fluent in English, Malay, Mandarin and Cantonese.
Must be punctual, reliable and able to work varying shifts.
Have sufficient digital and computer literacy and a meticulous record keeper.
Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality; Open to learning; committed and motivated to learn and improve.
Fresh graduates are encouraged to apply.

Nice To Haves

Degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent.
Licensed or registered mental health professional with experience in crisis management hotlines.

Responsibilities

Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
Provide accurate and up-to-date information to callers/individuals accordingly.
Refer callers/individuals to appropriate resources when needed.
Collect accurate data about calls and callers with proper record keeping.
Supported by the in-house clinical team in administrative processes and psychological case management.
Being on standby on a fixed shift.
[Phone to have stable internet connection to receive calls from the CloudTalk app]