Crisis Diversion Worker

Boyle Street Community Service Ltd•Edmonton, AB

6d•Onsite

About The Position

The 24/7 Crisis Diversion program helps people experiencing non-emergency crisis get to a safe place, freeing up police and emergency medical services to respond to more critical events. The program contributes to the decriminalization of poverty, mental health, and addiction by supporting people to connect with appropriate resources versus engagement with police, justice and corrections. The Crisis Diversion Worker will respond to calls and assist individuals in crisis, many of whom are marginally housed or are impoverishment. Workers will address crisis related to intoxication, overdose, or mental health concerns. The crisis diversion worker must assess situations, identify required needs, and transport individuals to appropriate services. The key function of this position is to provide support to clients referred by the public or emergency services to the 24/7 Crisis Diversion Team. Workers will assist through interventions to divert inappropriate use of medical and police services and support individuals to make appropriate service connections.

Requirements

A valid class non-GDL 5 driver's license and a clean 3-year driver's abstract
Post Secondary Degree in a relevant field of study (ie. Social Work) and/or relevant work experience
At least 2 years’ experience delivering community-based services.
Experience networking with a range of partners and stakeholders
Valid First Aid certificate or enrolled in a future course
Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)

Nice To Haves

Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

Responsibilities

Conduct risk assessments and safety planning to reduce potential threats and retaliation.
Provide on call crisis intervention by minimizing the harm to the individual and others and assisting the individual to connect to appropriate supports.
Make supported referrals to housing, health and community services and provide advocacy support services with individuals.
Administer overdose techniques, de-escalation tactics, and harm reduction processes in an appropriate manner when necessary.
Operate the 24/7 Crisis Diversion Van to provide safe and timely transportation for individuals that may be experiencing crisis.
Coordinate with other service providers to ensure clients are referred to appropriate supports; develop and maintain working relationships with program partners and community agencies.
Wear appropriate 24/7 Crisis Diversion uniform, badge, and equipment to your scheduled shift.
All other duties as outlined by program manager.
All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.