Crisis Counselor - Overnight - Full Time

Family Services of Northeast Wisconsin•Green Bay, WI

1d•Onsite

About The Position

Family Services is hiring a Crisis Counselor to provide immediate support to individuals experiencing mental health emergencies. The role involves assessing safety and needs, coordinating appropriate services, and helping individuals and families navigate difficult situations. Counselors provide support by telephone, at the Crisis Center, and in the community, and respond to mobile crisis needs within the counties served. The position is based at the Crisis Center at 3150 Gershwin Drive in Green Bay and includes emotionally challenging situations, community travel, and ongoing supervision, consultation, and training. This is a full-time overnight role, scheduled 10:00 p.m. to 8:00 a.m., Monday through Thursday or Sunday through Wednesday. A $3-per-hour shift differential is offered for second, third, and weekend shifts. The role may provide clinical hours and supervision toward LCSW or LPC licensure, along with hands-on experience in crisis assessment, suicide prevention, safety planning, emergency mental health services, community resources, and interdisciplinary collaboration.

Requirements

Bachelor’s degree in social work, psychology, counseling, human services, or a related field, or equivalent relevant experience consistent with program qualification requirements.
Valid Wisconsin driver’s license, reliable personal vehicle, automobile insurance, and an acceptable driving record.
Ability to travel and respond to crisis situations in varied community settings.
Ability to remain composed during challenging situations and seek consultation when needed.
Ability to listen, assess, solve problems, and make thoughtful decisions.
Ability to build professional relationships with clients, coworkers, and community partners.
Comfort working independently and as part of a collaborative team.

Nice To Haves

Experience in crisis intervention, behavioral health, substance use services, or case management is preferred.
Interest in building a career in behavioral health, mental health, counseling, social work, or crisis services.
Clinical hours and supervision toward LCSW or LPC licensure may be available.

Responsibilities

Provide crisis intervention by telephone, at the Crisis Center, and in the community.
Assess mental health and substance use concerns, suicide and homicide risk, immediate needs, and available supports.
Use active listening and de-escalation to help individuals manage distress and regain stability.
Develop collaborative safety and short-term treatment plans.
Coordinate the least restrictive appropriate care, including community resources, diversion services, and voluntary hospitalization.
Support emergency detention and protective placement processes within the counselor’s authorized role and program procedures.
Provide referrals, advocacy, short-term follow-up, and accurate documentation.
Collaborate with healthcare providers, emergency responders, protective services, and other community partners.
Respond to mobile crisis needs and transport individuals when necessary to support an approved voluntary treatment plan.
Participate in supervision, consultation, and training.