Crisis Counselor - Part Time

Kenosha Human Development Services•Village of Somers, WI

13d•Onsite

About The Position

The Crisis Counselor provides walk-in, telephone, and mobile interventions to individuals experiencing mental health emergencies. The role also links clients to community resources and provides follow-up. The position is part-time, non-exempt, and scheduled as needed. It is primarily second shift on weekdays; weekend hours may include first-shift options, and availability for some holidays is required. Starting pay is $21.20 per hour. The position is based at the Crisis Prevention Center in Kenosha, Wisconsin, and reports to the Crisis Program Manager.

Requirements

Bachelor’s degree required.
Excellent verbal and written communication skills, including the ability to communicate effectively in English.
Ability to observe, interpret, assess, and document human behaviors.
Ability to maintain an active pace for up to an eight-hour shift and frequently traverse the workspace and community.
Professional attitude, strong work ethic, ability to work independently, and ability to maintain appropriate personal boundaries.
Must complete at least 40 hours of training upon hire.
Reliable transportation and a valid driver’s license with a good driving record.
Must carry personal auto insurance with at least 100,000/300,000/100,000 coverage.
Ability to maintain records and document case notes daily.
Ability to give and accept feedback as part of a team.
Willingness to learn and work with the treatment philosophies.
Must be available for some holidays.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Provide crisis intervention for Kenosha County, including responding to callers promptly, prioritizing calls, determining whether phone or on-site intervention is appropriate, and responding accordingly.
Assess crisis circumstances and the degree of danger or urgency; obtain assistance as needed and facilitate outcomes.
Help defuse immediate crisis reactions, collaborate with involved parties on safety plans, advocate as needed, and provide supportive listening, feedback, information, and referrals.
Respond to local detention facilities to conduct suicide assessments of targeted inmates.
Refer or provide authorization for county-funded services as appropriate, including consulting with emergency room staff when voluntary placements need county funding.
Assess and provide authorization for emergency psychiatric inpatient hospitalization when appropriate; assist law enforcement in assessing the need for involuntary inpatient care, present suitable alternatives, and assess or assist with placement for voluntary substance detoxification.
Assess, refer, or admit clients to the KARE Center for crisis stabilization or to defer emergency hospital admissions; provide facilitating services such as transportation when needed.
Respond to crime scenes at law enforcement’s request; assist police, help defuse victims and witnesses, provide referrals and immediately needed services, and develop and facilitate short-term safety plans.
Complete continuing education and clinical supervision requirements, and maintain accurate records of task completion.
Promptly complete required documentation, including daily case notes.
Conduct oneself professionally; maintain participant, family, and staff confidentiality and rights and follow HIPAA guidelines in verbal and written communications.
Problem-solve difficult situations in a timely manner and respond promptly to consumers’ needs and requests for assistance and services.
Give, receive, and act on feedback appropriately; maintain professional boundaries; respect cultural diversity and others’ values and cultures; attend training as requested; and perform other assigned tasks.
Perform other work as required by the Emergency Mental Health Services Supervisor.