Crisis Clinician Lead (Licensed), NV 988 - After Hours

Elevance Health•Las Vegas, NV

17h•Remote

About The Position

The Crisis Clinician Lead position includes two primary roles: Direct Call Handling and a Supportive Role. Direct Call Handling: When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers similarly to non-clinical call takers. Crisis Clinician Lead will adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions. Provide active listening, engaging with callers and developing rapport. Supportive Role: In the absence of managers, Crisis Clinician Lead are responsible for their shift. They support non-clinical call takers by staffing cases with them by providing guidance and clinical recommendations to handle cases effectively. They monitor call volumes, track staff availability and call statuses. Crisis Clinician Lead may also perform additional tasks as assigned by their direct manager.

Requirements

Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing; minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
Active unrestricted independent clinical Nevada license such as RN LCSW LCP, LMFT to practice as a health professional within the scope of licensure in Nevada is required.

Nice To Haves

Licensed Alcohol and Drug Counselor is strongly preferred.
Call center experience is strongly preferred.
Crisis-related experience is strongly preferred.

Responsibilities

Handle inbound calls, texts or chats from individuals in crisis who are in need of support.
Serve as a key resource and mentor to Clinical & Referral Specialists.
Assists with more complex cases & calls.
Manage shift by providing support consultation to call takers in the absence of Manager.
When a BH Manager is not scheduled, Crisis Clinician Lead will perform additional tasks during the shift, including but not limited to monitoring incoming call volume, overseeing call center metrics and performance, and escalating reportable issues to Manager II as necessary.
Perform assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others.
Use information provided by the caller and obtained during the screenings & assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
Complete timely, and accurate documentation of interactions in accordance with criteria.
Provides linkage follow-up as directed to assure individual accessed services.
Coordinate with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems.
Assist in developing and maintaining resource and referral database.
Meet weekly or bi-monthly with Manager I & Manager IIs for 1:1s but also to discuss call taker performance and concerns.
Lead monthly de-briefing sessions.