Crisis Clinician I (Safe Harbor Behavioral Health)

UPMC•Erie, PA

12h•Hybrid

About The Position

UPMC Western Behavioral Health at Safe Harbor is seeking a passionate and driven Crisis Clinician I to join their Crisis Intervention team. This team provides 24/7 support through crisis phone services, the 988 Suicide & Crisis Lifeline, mobile response, and walk-in assessments. The Crisis Clinician I, under the guidance of the Crisis Clinician Supervisor, will deliver compassionate crisis counseling, de-escalation, clinical assessments, and service coordination for individuals of all ages experiencing a self-identified crisis. Crisis Clinicians work alongside a Shift Supervisor each shift, answering crisis calls and meeting with adults and children throughout the community to provide assessment, support, and connections to needed resources. Additional consultation and support are available from the Clinician Supervisor, Director, and after-hours Administrator on Call (AOC). While crisis work is challenging, it’s deeply rewarding—and our team-building committee promotes staff wellness, connection, and a positive work culture. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of up to $5,000!

Requirements

Bachelors Degree in Psychology, Counseling or Social Work WITH one year of mental health direct care experience OR Masters Degree in Psychology, Counseling or Social Work required.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Driver's License
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

Experience in mental health crisis intervention, case management, or in home therapy preferred.
Excellent, recovery-oriented interpersonal relations.

Responsibilities

Provide crisis services in community and office settings, including assessments, counseling and crisis planning.
Manage crisis situations independently using positive approaches and motivational interviewing techniques.
Complete consumer and family crisis assessments (face-to-face and by phone) and provide follow-up via phone or mobile visits.
Support consumers by promoting stability, coordinating referrals, and negotiating appropriate services.
Maintain accurate documentation, complete required paperwork, and navigate insurance processes and authorizations.