Crisis Clinician I (Safe Harbor Behavioral Health)

UPMC•Erie, PA

1d•Hybrid

About The Position

UPMC Western Behavioral Health at Safe Harbor is seeking a passionate and driven Crisis Clinician I to join their Crisis Intervention team. This role provides 24/7 support through phone services, mobile response, and walk-in assessments. The clinician will deliver compassionate, client-centered care to individuals of all ages experiencing self-identified crises. Responsibilities include crisis counseling, de-escalation, support via crisis and 988 lines, clinical assessments, service coordination, referrals, and community-based mobile response. The position operates within a supportive shift structure with ongoing guidance from supervisors. The team fosters a collaborative and supportive environment with strong leadership and team-building efforts. This is a swing shift position (11am-9pm) on a six-week rotation, requiring some weekends and holidays. Business casual dress code is required, and on-site parking is provided. While challenging, crisis work is rewarding, and the team promotes staff wellness and a positive work culture. A sign-on bonus of up to $5,000 is offered.

Requirements

Bachelor's degree in psychology, Counseling or Social Work WITH one year of mental health direct care experience OR master's degree in psychology, Counseling or Social Work required.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
Experience in mental health crisis intervention, case management, or in home therapy preferred.
Excellent, recovery-oriented interpersonal relations.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients.
Transportation of medication is limited from one department to another.
ATTENTION: BACHELORS TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.
Act 31 or Act 126 must be obtained within 90 days of hire or transfer.
Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Driver's License
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

Experience in mental health crisis intervention, case management, or in home therapy

Responsibilities

Provide crisis services in a community and/or office setting, including assessments, counseling and crisis planning.
Manage crisis situations independently using positive approaches and motivational interviewing techniques.
Complete consumer and family crisis assessments (face-to-face and by phone) and provide follow-up via phone or mobile visits.
Support consumers by promotion stability, coordinating referrals, and negotiating appropriate services.
Maintain accurate documentation, complete required paperwork, and navigate insurance processes and authorizations.