Crisis Bed Program Supervisor

DELAWARE GUIDANCE SERVICES FOR CHILDREN•Lewes, DE

15h•Onsite

About The Position

Under the supervision of the Crisis Program Senior Manager, the Crisis Bed Supervisor Lead is responsible for administrative supervision of the Crisis Bed Program. This position will provide program oversite for youth admitted to the Crisis Bed Program with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The incumbent is responsible for supervision of Mental Health Technicians and Crisis Bed Shift Supervisors. They are dedicated and committed to delivering high-quality, compassionate, and therapeutic client care.

Requirements

Bachelor’s degree in Social Work, Psychology, Public Health, or a related human services field
Two years of experience in behavioral health, health care, public health, crisis services, or youth-serving programs.
Two years proven supervisory experience
Familiarity with Delaware’s behavioral health systems.
Valid driver’s license and satisfactory driving record

Nice To Haves

Experience working in an inpatient or residential/group home setting
Bilingual

Responsibilities

Collaborate closely with Crisis Bed Clinical Coordinator Therapist to ensure the highest clinical standards are maintained.
Completes Intake and Discharge meetings as back-up to the Clinical Coordinator when needed, including implementation of individualized plans
Apply knowledge related to developmental factors, family, and community systems to participate in the development and implementation of a person-centered treatment plan.
Use critical thinking and risk management skills when connecting with clients in Crisis Bed.
Understand warning signs and risk factors associated with suicide risk and risk of harm to others.
Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders.
Develop comprehensive skills providing support for children and youth in Crisis Bed.
Provide leadership, coaching, and supervision for Crisis Bed Shift Supervisors and Mental Health Technicians.
Responsible for Shift Supervisor and Mental Health Technician scheduling, hiring, training, and performance management.
Oversee menu, household, and program operations by assigning and monitoring responsibilities related to menu planning, food ordering, supply procurement, inventory management, and other operational needs; ensure completion through effective supervision of Shift Supervisors and maintain compliance with OCCL, DPBHS, contractual requirements, licensing standards, and agency policies and procedures.
Responsible for implementing and monitoring program performance indicators and recommend course corrections to enhance service delivery.
Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members.
Assumes responsibility for ongoing professional development and actively contributes to the professional growth and development of staff.
Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy.
Foster strategic relationships with schools, healthcare providers, community agencies, and family advocacy groups.
Assure electronic documentation and verbal shift reports, are completed accurately and timely before the end of each shift.
Communicate with appropriate stakeholders to maintain a systems-based approach.
Collaborate with school staff regarding educational needs for clients while they are in the Crisis Bed, as needed to support the Clinical Coordinator
Communicate with and provide appropriate documentation to the DPBHS team for utilization review, as needed to support the Clinical Coordinator
In partnership with the Crisis Program Senior Manager and Crisis Bed Clinical Coordinator, develop and maintain programmatic needs, data collection, and outcome studies.
Uphold professional standards of treatment and the mission of the organization.
Maintain a quality code of conduct, ethics and professionalism.
Provide goal-directed and team-oriented services.
Communicate effectively and professionally with all stakeholders.
Ensure compliance with local, state, and federal guidelines, grant obligations, licensing regulations, and organizational policies and procedures.
Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification.
Must successfully complete refresher trainings within the identified timeframes.