Crisis and Outreach Clinician - MCRT Focus

CMHA Thames Valley Addiction and Mental Health Services•Woodstock, ON

1d•CA$30 - CA$37•Hybrid

About The Position

This role provides a psychosocial response to individuals experiencing urgent mental health or addiction crises, focusing on crisis resolution, empowerment, and linking individuals to community supports. The Crisis Clinician works within a multi-disciplinary team in Oxford County, collaborating with the Ontario Provincial Police and Woodstock Police Services. The position involves direct service, crisis assessment, intervention, follow-up, and specific interactions with police services, including participation in death notifications and providing officer wellness support. Responsibilities also include managing a caseload, administrative duties, and providing support through the Reach Out Addiction and Mental Health Crisis Line via phone, text, and web chat.

Requirements

Police Vulnerable Sector Check (PVSC) completed within the last six months.
RPN, RN, Bachelor's or Master's Degree in Occupational Therapy, Social Work, Psychology or related field.
Currently registered and in good standing with the Ontario College of Social Workers and Social Service Workers (as an RSW, SSW), the College of Nurses of Ontario, the College of Registered Psychotherapists of Ontario, or the College of Occupational Therapists of Ontario.
Valid Driver’s License: minimum G2 class required.
Access to a vehicle required for personal transportation.
Current, satisfactory Police Vulnerable Sector Check (PVSC).
Successful Clearance Process through OPP and WPS for MCRT focused position.
Ability to attend work regularly.

Nice To Haves

ASSIST Certificate
Current First Aid and CPR certification
Experience and detailed knowledge of serious mental illnesses usually gained by several years of working within the mental health field
Experience in crisis intervention/management and crisis resolution
Experience in working in a community-based setting with an extensive knowledge of social assistance programs and both generic and specialized local social support networks is essential
Volunteer experience with a mental health component
Experience working with individuals with an ABI or Development Disability
Experience in the treatment of Addiction
Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

Responsibilities

Provide a psychosocial response to individuals experiencing urgent mental health or addiction crises.
Assess clients’ mental, physical and emotional functional abilities and needs.
Investigate client’s current resources through complete psycho-social history and domains collections, and collateral information.
Provide client assessment, intervention, and counselling via telephone and in-person supports.
Provide mental health assessments to Emergency Departments upon request.
Support individuals as requested by Woodstock Police Service (WPS) and Oxford County Ontario Provincial Police (OPP).
Provide counselling support to those attending at one of CMHA TVAMHS Oxford County based Talk-In Counselling Services.
Provide first contact functions and system navigation support for clients.
Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service as needed.
Coordinate and facilitate referrals to internal and external services and supports.
Advocate as necessary in order to facilitate access to services and supports with the objective of remediating immediate crisis situation.
Provide short-term, psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the framework of the crisis model.
Perform in a calm, competent and efficient manner in an emergency situation acknowledging the individual’s need for privacy and dignity.
Teach, using a variety of approaches, life skills and adaptive techniques to help enable individuals to function more effectively on a day-to-day basis.
Utilize harm reduction principles to identify, reduce and remove risk factors.
Refer individuals for additional assessments as is determined to be necessary and/or appropriate.
Assist the individual to identify and connect with personal/natural supports.
Provide follow-up support and/or check ins to bridge the gap from referral to engagement with a longer-term support service as appropriate.
Provide client-centred care from a harm reduction approach.
Develop and maintain effective working relationships with a wide range of service providers and organizations.
Acquire and maintain a high level of current knowledge about opioid treatments and trends in the opioid/drug abusing population.
Seek out and engage individuals with opioid addiction, including people already receiving substitution therapy (methadone maintenance treatment, suboxone treatment, etc.) who require additional medical, social, and psychological supports to improve overall health.
Facilitate successful service navigation for clients through empowerment and/or advocacy.
Provide education, referrals and clinical support for people with opioid addiction and related problems in a coordinated, collaborative, interdisciplinary, integrated and holistic perspective.
Provide the above-mentioned clinical services in satellite offices and other locations as designated and needed.
Manage and meet targets for a clinical caseload and maintain direct service requirements.
Manage indirect services and administrative duties.
Be available for evening clinical work during regular office hours and on occasion outside of regular hours as needed and when appropriate.
Assist with drug screening tests and clinic support.
Maintain awareness of and adherence to policies and protocols.
Actively participate in the supervisory process with immediate supervisor.
Provide support to individuals through Reach Out.
Provide crisis intervention services and supports on Reach Out via phone, text and web chat.
Respond to voicemails from Reach Out.
Establish a therapeutic relationship with individuals accessing Reach Out and work with individuals to address their immediate concerns.
Work directly alongside police officers during regular work hours in a dedicated capacity with WPS and Oxford OPP and occupying office space at the reporting police headquarters.
Where requested by officers, to participate in death notifications and link individuals to victim services or other supports as required.
Act as a resource for officer wellness providing system navigation for their own mental health support based on training and orientation to the respective police service’s internal wellness resources.
Maintain and document accurate recording of all police incidents arising in the course of the work as well as any follow-up completed.
Maintain dual records, recording both in the format required by CMHA and in accordance with the documentation and record storage policy and procedures of policing partner.
Compile and maintain program statistics as required by respective police partner and CMHA and to provide narrative detail or write-ups when requested in order to support future grant and funding proposals.
Adhere to the privacy policies of and privacy legislation of respective police partner, and CMHA TV collection and disclosure of information, undertaking responsibility for maintaining awareness of the unique differences between the privacy frameworks of municipal services, provincial services, and health services.
When necessary, compile documentation such as affidavits or will-say statements where required by respective policing partner or where compelled by court.
When necessary, testify professionally and accurately at hearings, trials and such other judicial or quasi-judicial proceedings as may be compelled from time to time, arising from nature of the work.
Adhere strictly to the health and safety provisions put in place by respective police partner and CMHA TV and to assume an active and diligent role in contributing to a safe and health workplace.
Respect the authority of our policing partners (e.g. Officer, Inspector, or other staff persons) assigned to functionally direct the work performed as part of this role (“functional supervisor”).
Monitor and report on quality of services provided, identifying deficiencies and respectfully advocating positive change.
To represent CMHA TV, respective police partner professionally and positively in the community.