Crisis Advocate

YWCA of Greater Harrisburg • Harrisburg, PA

14d • Onsite

About The Position

YWCA Greater Harrisburg is seeking compassionate, dedicated professionals to join our Crisis Advocacy team. As a Crisis Advocate, you will provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking. Working in the shelter, on the 24-hour hotline, and throughout the community, you'll help survivors navigate difficult situations while connecting them to the resources they need to move forward. We're currently interviewing candidates for our upcoming training class beginning August 10. Apply today to be considered.

Requirements

• A compassionate, professional, and inclusive approach.
• The ability to remain calm and adaptable during crises.
• Strong communication, organization, and documentation skills.
• Knowledge of trauma-informed care, victim advocacy, and community resources.
• Experience in crisis intervention, advocacy, counseling, social work, or related human services.
• Proficiency with computers and the ability to learn case management software.
• Bachelor's degree in human services, criminal justice, or related field; or an Associate's Degree with 2 years of relevant experience.
• Prior experience in providing advocacy, social work, human services, or other supportive services.
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver's License.
• Must possess current FBI, Child Abuse, and State Police Clearances.

Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans
• Employee Assistance Program (EAP)
• Life Insurance
• Short & Long-Term Disability
• Pension Retirement Plan
• 403(b) Retirement Plan
• Generous Paid Time Off
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree