Crisis/Access Specialist

Northern Lakes Community Mental Health Authority•Traverse City, MI

1d•Hybrid

About The Position

Primary duties of this clinical position involve the performance of Crisis and Access functions including authorization(s) and may include assisting with the coverage of S.E. virtually and vice versa. Activities include screening of non-emergent and emergent requests for service, provide referral assistance; initial orientation to CMH services; authorization/reauthorization of services to consumers with mental illness or developmental disabilities. This position also requires experience with the populations served, familiarity with the wide range of programs and services provided by or purchased by NLCMHA and an ability to match consumers to the appropriate scope and intensity of services required. This position will coordinate additional assignments to appropriate programs and will provide services in a welcoming manner, demonstrating co-occurring disorder competencies. This position is not responsible for the direct supervision of staff. This position works with those in crisis to provide case consultation, crisis intervention including but not limited to risk assessment screening and inpatient assessment, service coordination, and referrals/linkage to resources for individuals, who were identified as requiring mental health/substance use-related supports. This position reports to the Supervisor/Operations Manager as assigned. This position has no direct supervisory responsibilities. ESSENTIAL FUNCTIONS: Provide essential access system functions for all populations including screening, eligibility determination, collection of relevant information for reporting and decision-making purposes, referrals, provision of relevant consumer information and provision of outreach services when necessary. Obtain sufficient information from individuals requesting service to determine their apparent eligibility for service including demographics, clinical assessment and diagnosis, level of care determination and referrals. Provide new consumer initial orientation to CMH services including Person Centered Planning process. Working knowledge of external agencies and providers and ability to assist requesters of service in linking to other prvoiders when there is a need. Follow up with individuals when appropriate. Assure that customers with Limited English Proficiency or other special needs have available and receive appropriate assistance with respect to all CMHSP services, including access to and utilization of the PIHP grievance and appeal process. May participate in interventions, assessments, and other aspects of crisis services during and after hours as necessary. Screen and address within access service any barriers to service, including speech, language and cultural needs or issues. Refer or assist individual to take actions to resolve questions or concerns. Provides direct and indirect services, including case consultation and coordination, advocacy, and referral. Conduct emergency on-site and or virtual assessments of clients to determine the need for inpatient psychiatric hospitalization. Provides mobile response to a variety of community settings upon request/referral, including telephone contact, virtual methods (telephone/Teams/Doximity) crisis intervention to help de-escalate and/or staibilize individuals in crisis. Participate actively in staff development activities including unit meetings, supervisory meetings, community meetings, applicable conferences, andreview of current literature regarding services. Work cooperatively with the Grand Traverse Mental Health Crisis and Access Center, Law Enforcement, Primary Care Physicians, Local Department of Health and Human Services, Schools, ISD, Substance Abuse and other providers to promote provision of quality community-based services. Develops rapport and maintains strong working relationships with law enforcement and community stakeholders. Assists with training implementation for internal and external partners as appropriate. Tracks and collects data points, as identified. Performs other duties as assigned.

Requirements

Credentialed by NLCMHA to provide services in this professional discipline.
Must have licensure with the State of Michigan as a licensed professional
Must have a Master's degree in Social Work, Psychology, or counseling from an accredited university
One (1) year experience in the mental health field with experience in working with individuals with severe and persistent mental illness and individuals with Developmental Disabilities.
Demonstrated competency in the use of diagnostic skills to include the use of most current DSM.

Nice To Haves

Preferred Licensed Masters Social Worker (LMSW)
Licensed Professional Counselor (LPC)
Psychologist
Considered Limited Licensed Masters Social Worker (LLMSW)
Limited Licensed Professional Counselor (LLPC)
Limited Licensed Psychologist

Responsibilities

Provide essential access system functions for all populations including screening, eligibility determination, collection of relevant information for reporting and decision-making purposes, referrals, provision of relevant consumer information and provision of outreach services when necessary.
Obtain sufficient information from individuals requesting service to determine their apparent eligibility for service including demographics, clinical assessment and diagnosis, level of care determination and referrals.
Provide new consumer initial orientation to CMH services including Person Centered Planning process.
Working knowledge of external agencies and providers and ability to assist requesters of service in linking to other providers when there is a need.
Follow up with individuals when appropriate.
Assure that customers with Limited English Proficiency or other special needs have available and receive appropriate assistance with respect to all CMHSP services, including access to and utilization of the PIHP grievance and appeal process.
May participate in interventions, assessments, and other aspects of crisis services during and after hours as necessary.
Screen and address within access service any barriers to service, including speech, language and cultural needs or issues.
Refer or assist individual to take actions to resolve questions or concerns.
Provides direct and indirect services, including case consultation and coordination, advocacy, and referral.
Conduct emergency on-site and or virtual assessments of clients to determine the need for inpatient psychiatric hospitalization.
Provides mobile response to a variety of community settings upon request/referral, including telephone contact, virtual methods (telephone/Teams/Doximity) crisis intervention to help de-escalate and/or stabilize individuals in crisis.
Participate actively in staff development activities including unit meetings, supervisory meetings, community meetings, applicable conferences, and review of current literature regarding services.
Work cooperatively with the Grand Traverse Mental Health Crisis and Access Center, Law Enforcement, Primary Care Physicians, Local Department of Health and Human Services, Schools, ISD, Substance Abuse and other providers to promote provision of quality community-based services.
Develops rapport and maintains strong working relationships with law enforcement and community stakeholders.
Assists with training implementation for internal and external partners as appropriate.
Tracks and collects data points, as identified.
Performs other duties as assigned.