Criminal Justice Technology Specialist I

Intervention • Thornton, CO

11d • Onsite

About The Position

This is an entry-level Criminal Justice position that will monitor a caseload of clients ordered to comply with Intervention technology, including but not limited to electronic monitoring, monitored sobriety, and/or GPS. The role involves completing record keeping and compliance reporting. The specialist will support, promote, and adhere to the mission, values, and Code of Conduct of Intervention Inc., reflecting the company's commitment to treating all persons with dignity and respect. Responsibilities include meeting with new clients to explain program rules, regulations, deadlines, and client responsibilities and expectations. The role also involves entering client data into the Technology Management System and ICON, hooking wearable technology on clients, downloading information from wearable devices, and maintaining complete, accurate, and timely case files (both paper and electronic) for each client. Additionally, the specialist will assess and collect client fees, issue receipts, and secure payments appropriately. They will also work with probation staff and/or criminal justice personnel on client issues and staffing as directed by a manager, and monitor drug and alcohol tests, including UA monitoring of same-sex clients. This position requires in-custody technology hookups in a jail setting.

Requirements

• High school diploma or general education degree (GED).
• One year customer service experience.
• Computer skills -- Ability to enter data, generate reports and create communications from a variety of software programs and databases.
• Ability to communicate effectively both verbally and in writing.
• Ability to remain calm in and de-escalate stressful situations.
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base.
• Must have ability to access state criminal databases.
• Must be able to work independently.
• Must be able to handle office traffic such as answering phones and dealing with walk in clients.
• Must be able to trouble shoot/problem solve.

Responsibilities

• Monitor caseload of clients ordered to comply with Intervention technology including electronic monitoring, monitored sobriety and/or GPS.
• Complete record keeping and compliance reporting.
• Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc.
• Reflect Intervention Inc.’s commitment to treating all persons with dignity and respect.
• Meet with new clients and explain program rules and regulations, deadlines, and client responsibilities and expectations.
• Enter client data into the Technology Management System and ICON.
• Hook wearable technology on clients, download information from wearable devices.
• Maintain complete, accurate and timely case file, both paper and electronic, for each client on caseload.
• Assess and collect client fees, issue receipt to clients and secure payment appropriately.
• Work with probation staff and/or criminal justice personnel on client issues and client staffing as directed by manager.
• Monitor drug and alcohol tests, including UA monitoring of same sex clients.

Benefits

• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field
• Medical, dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation and sick time
• Intervention is a qualified employer under the public service student loan forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED