Criminal Information Technician II- Support Services

State of Utah • Taylorsville, UT

3d • Onsite

About The Position

The main purpose of the Support Services section is to provide advanced level customer service support. Duties may include receipting firearms applications, taking fingerprints, opening, sorting, and delivering mail throughout the division, assisting both walk-in and telephone customers with requests, processing criminal history applications, and researching information in UCJIS (Utah Criminal Justice Information System) and criminal history databases, as well as other duties that may be assigned.

Requirements

• Clear verbal tone for greeting phone customers when answering phones.
• Able to communicate information and ideas clearly and concisely.
• A warm, polite, and helpful attitude as the primary phone contact of the bureau.
• Remaining calm and polite when handling difficult customers.
• Must be able to review documents for accuracy and completeness.
• Will be able to maintain confidentiality.
• Will be able to follow written and/or oral instructions.
• Precise sorting and tracking of incoming and outgoing letters and packages.
• Absolute privacy when handling confidential mail.
• Ability to lift bins, handle heavy boxes, and stand for semi-long periods of time.
• Must pass a comprehensive level II Criminal History background check.
• Successful completion of the probationary and training period.

Responsibilities

• BCI Receptionist – answers main phone line.
• Responsible for mail room duties such as opening and distributing all mail in a timely manner, receipting incoming payments and applications.
• Assist the telephone customers.
• Receipting firearms applications.
• Taking fingerprints.
• Opening, sorting, and delivering mail throughout the division.
• Assisting both walk-in and telephone customers with requests.
• Processing criminal history applications.
• Researching information in UCJIS (Utah Criminal Justice Information System) and criminal history databases.
• Maintaining a clean, orderly mailroom.
• Punctual and consistent handling of time-sensitive correspondence.
• Quick thinking to resolve lost mail or misdirected mail.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed