Crew Supervisor

BDQ•Caldwell, ID

10d

About The Position

The Crew Supervisor assists the General Manager (GM) in running restaurant operations effectively and creating positive experiences for customers, referred to as Fans. The position supports financial performance, product production, inventory, personnel, sales, and marketing, while helping maintain high standards and a positive working environment. During scheduled shifts, the supervisor manages restaurant operations and works to meet or exceed company expectations for quality, service, and atmosphere. The role supports business planning and profitability by helping manage costs, labor, inventory, cash controls, and sales initiatives. It also helps recruit, train, coach, and develop shift leads and crew members; reinforce restaurant systems and procedures; address customer concerns; and uphold food safety, sanitation, security, and workplace safety standards. The Crew Supervisor may also assist with local marketing activities and community relations.

Requirements

Minimum 1–3 years of high-volume restaurant leadership experience.
High school diploma or equivalent.
Proven track record of effectively managing COGS and labor.
Strong knowledge and application of safe food handling practices.
Must be ServSafe® certifiable.
Strong hospitality and customer service skills, with an interest in engaging with customers.
Ability to train and coach others on restaurant routines, systems, and effective interactions with customers and colleagues.
Experience coaching and training employees and effectively resolving employee relations issues.
Ability to motivate a team and create a positive, upbeat store environment.
Highly organized and detail-oriented, with the ability to oversee multiple business areas in a fast-paced environment and work toward or exceed goals.
Proficiency with computers and Point of Sale systems.
Willingness to follow directions and meet DQ standards.
Integrity, honesty, and the ability to earn others' trust.
Ability to work under pressure in a high-volume restaurant and move or respond quickly for extended periods.
Ability to work in different temperature ranges and stand for long periods.
Ability to lift up to 50 pounds.
Ability to work around nuts and other allergens.

Nice To Haves

Previous quick-service restaurant experience is strongly preferred.

Responsibilities

Manage the restaurant operation during scheduled shifts and strive to meet or exceed expectations for quality, service, and atmosphere.
Complete designated duties such as inventory control, product ordering, and cash control.
Ensure shift leads and crew members are trained on PRIDE systems and routines, product recipes, food safety, and restaurant safety practices.
Incorporate PRIDE systems and routines into day-to-day operations and set scheduled shifts up for success.
Assist the GM in executing the restaurant business plan and responding to issues affecting profit and loss.
Analyze cost of goods sold (COGS), take corrective action when necessary, maintain inventory, anticipate changes in restaurant demand, and adjust labor accordingly.
Ensure cash control and security procedures are followed and understand the profit-and-loss implications of workers' compensation claims.
Assist the GM with strategies to increase average meal checks and the frequency of Fan visits.
Ensure Fan service meets or exceeds company standards and establish expectations for handling customer concerns.
Address customer complaints promptly and appropriately, resolve service bottlenecks, and build relationships with returning or preferred patrons.
Assist the GM with hiring, training, coaching, and developing shift leads and crew members.
Support new-hire orientations, communicate job expectations, monitor performance, and provide ongoing feedback.
Model and enforce company policies and procedures.
Understand how to prepare hourly employee schedules to meet staffing requirements and seasonal demands; ideally prepare schedules for GM review and approval.
Maintain positive working relationships with restaurant staff to promote a cooperative and productive workplace.
Help ensure food safety is the top training priority and that handwashing, product rotation, and temperature logging are practiced.
Model and enforce safe food handling practices and maintain a safe, secure, and healthy facility in compliance with sanitation, health, and legal requirements.
Understand how to respond to emergencies, including workers' compensation accidents and robberies.
Bring ideas to management for attracting new Fans and increasing sales through marketing promotions and activities.
Assist the GM with assigned local marketing activities and projects, including public and community relations, competitor marketing evaluation, and tracking changes in consumer demand.
Perform other duties and responsibilities as requested by the GM.