Crew Supervisor

BDQ•Boise, ID

10d

About The Position

The Crew Supervisor assists the General Manager in executing restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. The role manages the restaurant during scheduled shifts and helps maintain high standards for quality, service, atmosphere, food safety, and team performance. The Crew Supervisor supports business planning, customer service, employee training and development, health and safety, and local store marketing.

Requirements

Minimum 1–3 years of high-volume restaurant leadership experience.
High school diploma or equivalent.
Proven ability to manage cost of goods sold and labor effectively.
Strong knowledge and application of safe food-handling practices.
Must be ServSafe-certifiable.
Strong hospitality and customer-service skills, including comfort engaging with customers.
Ability to train and coach others on restaurant routines, systems, and effective interactions.
Demonstrated ability to coach and train employees and resolve employee-relations issues.
Ability to motivate a team and foster a positive, upbeat work environment.
Highly organized and detail-oriented, with the ability to oversee multiple business areas in a fast-paced environment and work toward business goals.
Proficiency with computers and point-of-sale systems.
Flexibility, adaptability, willingness to follow directions, and commitment to meeting DQ standards.
Integrity, honesty, and the ability to earn others' trust.
Ability to work under pressure in a high-volume restaurant, move and respond quickly for extended periods, and work across different temperature ranges.
Ability to stand for long periods and lift up to 50 pounds.
Ability to work around nuts and other allergens.

Nice To Haves

Previous quick-service restaurant experience is strongly preferred.

Responsibilities

Manage the entire restaurant operation during scheduled shifts.
Meet or exceed customer expectations for quality, service, and atmosphere while providing value through an excellent experience and fair price.
Complete assigned duties accurately, including inventory control, product ordering, and cash control.
Train shift leads and crew members on PRIDE systems and routines, product recipes, food safety, and restaurant safety practices.
Incorporate PRIDE systems and routines into daily restaurant operations and set each shift up for success.
Assist the General Manager with executing the restaurant's business plan and respond to issues affecting profit and loss.
Analyze cost of goods sold, take corrective action as needed, maintain inventory, anticipate changes in demand, and adjust labor accordingly.
Ensure cash-control and security procedures are followed and understand the profit-and-loss implications of workers' compensation claims.
Help develop and implement strategies to increase average meal checks and customer visit frequency.
Ensure customer service meets or exceeds company standards, address complaints promptly and appropriately, resolve workflow bottlenecks, and build relationships with returning or preferred customers.
Assist the General Manager with hiring, training, coaching, and developing shift leads and crew members.
Support new-hire orientations, communicate job expectations, monitor performance, and provide ongoing feedback.
Model and enforce company policies and procedures.
Understand employee scheduling needs for daily shifts and seasonal demands and, ideally, prepare schedules for General Manager review and approval.
Maintain positive working relationships with restaurant staff and foster a cooperative, productive work environment.
Make food safety a training priority and ensure handwashing, product rotation, and temperature logging are practiced.
Model and enforce safe food handling, sanitation, facility security, and health and legal compliance procedures.
Respond appropriately to emergencies, including workers' compensation accidents and robberies.
Suggest marketing ideas to attract customers and increase sales and assist with assigned local marketing and community-relations activities.