Crew Member

Dunkin (Quality Brand Group)•San Tan Valley, AZ

About The Position

Crew Members at Quality Brand Group LLC, a multi-store Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work as part of a team to meet guests’ needs and encourage them to return. The position may be part-time while an employee attends school or pursues another career, or may serve as a development path toward restaurant management, depending on the individual’s goals and commitment. Quality Brand Group aims to provide a respectful, friendly workplace where team members are trained and empowered to create a memorable experience for each guest. Crew Members are expected to contribute to a positive team environment, learn and perform multiple tasks, prioritize guest satisfaction, follow brand and safety standards, and maintain a clean work area.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills to count money and make change.
Ability to learn to operate standard restaurant equipment.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.
Minimum age requirements may apply.

Responsibilities

Arrive on time and ready to work at the start of scheduled shifts.
Treat team members and guests with respect and dignity.
Follow the store’s communication guidelines.
Respond positively to coaching and feedback and show a willingness to learn.
Take accountability for assigned shift responsibilities.
Learn and become capable of performing multiple tasks.
Prioritize guest satisfaction and ensure guests have a positive experience.
Respond to guest needs and resolve problems promptly.
Follow Brand and Quality Brand Group LLC operational and quality standards when preparing and serving food and beverages.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.