Crew Member

THE GROVE MASTER•Sterling, VA

5d•$18 - $19•Onsite

About The Position

The Crew Member/Associate (CM) focuses on customers and their product needs, providing excellent customer service while working closely with location management and other store crew members. The role performs a variety of store duties, including counter service, food preparation, stocking, dishwashing, and cleaning. Crew Members greet customers, take and deliver food orders, explain menu items and promotions, and use the POS register to record purchases and handle payments according to cash-handling procedures. They assist with kitchen tasks and follow food and beverage handling requirements, including labeling, dating, rotation, and temperature checks. They monitor product levels, request stock, and keep products organized using FIFO rotation. The position also includes cleaning and sanitizing workstations, equipment, utensils, and general areas; emptying trash; sweeping and mopping; and addressing hazards that could cause customer injury. Crew Members follow safety, security, company, and airport or train station rules, promptly report incidents and hazards to management, and cooperate with coworkers. Other duties may be assigned as needed.

Requirements

Meet applicable federal, state, and local quality, health, and safety requirements.
Comply with airport and/or train station rules and regulations.
Be punctual, follow scheduled hours, and comply with clock-in/out and break policies.
Wear the complete uniform and maintain a well-groomed appearance.
Show initiative and follow through, completing duties efficiently and on time.
Provide effective customer service and attend to customer needs.
Speak English clearly; read and understand instructions, short correspondence, and policy documents; and converse comfortably with customers.
Communicate effectively, listen well, and inform management of issues arising during a shift.
Be cooperative, helpful, and able to interact well with others.
Be friendly and even-tempered and perform consistently under pressure.
Handle products and supplies safely and sanitarily and distribute them efficiently according to the store's requisition or stock list.
Adhere to company policies and standard operating procedures.
Bend, twist, and stand for extended periods to perform job functions.
Lift and push objects weighing over 40 pounds.
Follow safety rules in the TGI Safety Manual and other company policies and procedures.
Perform tasks not specifically listed in the job description when required.

Responsibilities

Provide excellent customer service and promptly greet and acknowledge customers.
Take and deliver food orders and provide information about menu items, retail products, and promotions; upsell products.
Maintain knowledge of products, services, and special promotions.
Operate the POS cash register, accurately record purchases, accept payments, and secure cash in the drawer according to cash-handling procedures.
Assist with food preparation, cooking or preparing food, and dishwashing.
Follow food and beverage handling procedures, including wrapping, labeling, dating, rotating, and checking product temperatures.
Estimate product usage, request stock, and maintain appropriate product levels.
Stock and reorganize products and rotate them using the FIFO method.
Clean and sanitize workstations and equipment; clean utensils, pots, and pans and put away clean items.
Clean walls, windows, and other areas; address conditions that could cause customer injury; empty trash bins; sweep and mop floors.
Follow store security and safety procedures and applicable airport or train station rules.
Work cooperatively with coworkers and offer help and assistance as needed.
Notify management promptly of incidents, accidents, issues arising during a shift, and safety hazards.
Perform other duties as needed or assigned by management.