Crew Member

BDQ•Garden City, ID

12d•Onsite

About The Position

The Crew Member/Chill Staff helps create positive customer experiences by preparing and presenting treat orders, providing exceptional customer service, and maintaining the chill and customer-service areas. The role works in a fun, fast-paced, high-volume restaurant environment and contributes to consistent quality, service, cleanliness, and value. Crew Members communicate with customers and coworkers, follow restaurant and food-safety procedures, and perform assigned preparation, stocking, equipment-care, and cleaning tasks. The position reports to Management Staff and Shift Leaders.

Requirements

Able to move cases of food or paper products, buckets of sanitizing liquid or cleaner, and containers weighing up to 50 pounds, up to 10 times per six-hour shift.
Able to stock ice in soft-drink dispensers and stock items used in the customer-service area.
Able to use sanitizing solutions.
Able to perform under pressure in a high-volume restaurant, moving and responding quickly for extended periods.
Able to travel quickly through the customer-service area as many as three times per customer, serving up to 40 customers per hour of a shift.
Able to work in different temperature ranges, both indoors and outdoors.
Able to handle food, drinks, treats, and related products constantly.
Able to stand for long periods and lift up to 50 pounds.
Able to interact constantly with the public and coworkers during shifts.
Able to clean up after messy situations.
Able to read order monitors and recall and communicate product information and contents.
Follow established food-handling procedures and applicable local health regulations.
Demonstrate good manners, proper personal hygiene, a positive attitude, and promptness.

Responsibilities

Communicate clearly, quickly, and politely with coworkers to ensure customers receive the correct orders.
Prepare treat products quickly and accurately in accordance with restaurant, health, and safety standards and procedures.
Be pleasant and attentive to customer needs and provide exceptional customer service.
Safely operate and maintain restaurant equipment, including chill equipment, while following health and safety standards.
Work as a team member to provide consistent quality, service, cleanliness, and value.
Clean and organize the work area and stock needed items.
Move treat, paper, and cleaning supplies from other areas of the building or outside to the immediate work area.
Stock products and rotate them properly.
Complete assigned prep work for stocking and setting up the chill area.
Control the food production process.
Break down and thoroughly clean the chill area at the end of each day when assigned by a manager or shift leader.
Wash counters, tables, restrooms, and trash receptacles; gather and remove trash; sweep, mop, stock, and perform other cleaning tasks.
Perform occasional duties outside the building, including parking-lot pickup, trash removal, and other maintenance and cleaning activities.
Promptly inform the immediate supervisor of problems or unusual matters of significance.
Perform other duties and responsibilities as requested by management staff or shift leaders.