Crew Member

Sky Zone•Birmingham, AL

8d•$11 - $12•Onsite

About The Position

Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations at Sky Zone Birmingham. The role provides exposure to core areas of park operations while developing foundational skills in guest service, safety, teamwork, and accountability. Crew Members may be assigned to one or more stations based on business needs; assignments are not guaranteed and may change at the discretion of park leadership. Stations may include Court Monitor, Greeter/Park Support, Party Host, Party Coordinator, Café Front of House, Café Back of House, Front Desk (Sales), Park Training, and Marketing Support. Crew Members are expected to demonstrate reliability, coachability, and alignment with Sky Zone’s mission and values while maintaining safety and operational standards. This is a part-time, non-exempt position reporting to the General Manager, with no travel. Compensation ranges from $11.00 to $12.00 per hour, based on qualifications and experience. Applicants must be at least 16 years old and available to work evenings, weekends, and holidays as business needs require. No formal education is required; high school students are encouraged to apply. Previous customer service or hospitality experience is preferred but not required.

Requirements

Must be at least 16 years of age.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Positive and professional attitude.
Strong verbal communication skills.
Coachability and openness to feedback.
Reliability and punctuality.
Team-oriented mindset.
Initiative and willingness to take ownership of assigned tasks.
Ability to remain calm and respectful in busy or high-energy situations.
Basic comfort with technology, including POS systems and scheduling tools.
Ability to stand and move throughout the park for extended periods, with or without reasonable accommodation.
Ability to lift and/or move a minimum of 20 pounds, with or without reasonable accommodation.
Ability to communicate effectively in a loud indoor environment, with or without reasonable accommodation.
Ability to respond quickly to safety situations, with or without reasonable accommodation.
No formal education requirement.

Nice To Haves

Previous customer service or hospitality experience is preferred but not required.

Responsibilities

Deliver a safe and positive guest experience at all times.
Follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas.
Communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments.
Demonstrate teamwork, accountability, and professionalism during each shift.
Actively supervise attractions, enforce safety rules, identify unsafe behavior, and assist with emergency response procedures as trained when assigned as a Court Monitor.
Welcome guests, provide directions, support guest flow, maintain public areas, and monitor waiver completion and wristband compliance when assigned to Greeter/Park Support.
Lead birthday parties and group events, manage timelines and transitions, deliver activities, engage guests, and coordinate food and room setup when assigned as a Party Host.
Prepare party rooms and materials, confirm event details and package inclusions, coordinate across departments, and address or escalate concerns when assigned as a Party Coordinator.
Take and process guest orders using POS systems, provide product knowledge and appropriate add-on suggestions, maintain the service area, and follow cash-handling procedures when assigned to Café Front of House.
Prepare food and beverages to brand standards, follow food safety and sanitation protocols, monitor inventory, communicate needs, and maintain kitchen and prep areas when assigned to Café Back of House.
Greet and check in guests, assist with waivers, ticket purchases, and memberships, recommend memberships or enhancements, and respond professionally to questions and concerns when assigned to Front Desk (Sales).
Complete required onboarding and safety certifications, participate in ongoing skill development, and demonstrate coachability when assigned to Park Training.
Assist with in-park promotions and local community events, encourage participation in surveys or promotional campaigns, and represent the brand positively when assigned to Marketing Support.