Crew Member

Dunkin (Quality Brand Group) • Southlake, TX

13d

About The Position

Crew Members at Quality Brand Group LLC, a multi-store Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work as part of a team to meet guests’ needs and encourage them to return.

The position may be part-time while an employee attends school or pursues another career, or may provide a pathway to restaurant management, depending on the individual’s goals and commitment. Crew Members are expected to contribute to a respectful, positive team environment, learn and perform multiple tasks, respond to coaching, and uphold brand, quality, safety, food-safety, and sanitation standards.

The role requires basic computer and math skills. Team members must be capable of learning to operate standard restaurant equipment and meet the position’s physical requirements, including lifting 30 to 50 pounds and performing pushing, pulling, stretching, and continuous bilateral use of fingers and wrists. Uniform requirements include a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.

Requirements

• Basic computer skills; some training is conducted online.
• Basic math skills to count money and make change.
• Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
• Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
• Wear the required uniform: hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.

Responsibilities

• Arrive on time and ready to work at the start of the scheduled shift.
• Treat team members and guests with respect and dignity, follow the store’s communication guidelines, and respond positively to coaching and feedback.
• Take accountability for assigned shift responsibilities and learn to execute multiple tasks.
• Prioritize guests and work to ensure each guest is satisfied with their experience.
• Respond to guest needs and resolve problems urgently.
• Prepare and serve quality food and beverages according to brand and company standards and training.
• Follow safety, food-safety, and sanitation guidelines and applicable laws.
• Keep the work environment clean and neat, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
• Follow uniform standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed