Crew Member

Blakes Lotaburger•Albuquerque, NM

7d•$13 - $15•Onsite

About The Position

Crew Members deliver a kind, exceptional customer experience through teamwork and serve food at Blake’s Lotaburger restaurants. They are expected to embody the company’s values of KIND, TEAM, PASSION, and PROCESS and to learn and become proficient in the restaurant’s six shift assignments: Cashier/Counter Service and Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station, and Housekeeping. Crew Members report to the General Manager. The role includes serving customers, taking and assembling orders, preparing food, operating kitchen equipment, maintaining product supplies and rotation, and keeping the restaurant clean and safe. Crew Members may be assigned to different stations and work collaboratively to complete orders accurately and efficiently. The position involves working scheduled hours in the restaurant and handling customer interactions, including challenging situations.

Requirements

Must be at least 16 years old.
Must exemplify the company’s core values: KIND, TEAM, PASSION, and PROCESS.
Must be professional, maintain a positive attitude, and have customer-service skills.
Must be able to work a flexible schedule for up to 28 hours per week part-time or 40 hours per week full-time.
Must maintain a professional, neat, clean, and well-groomed appearance; mustaches must be trimmed at lip level.
Visible tattoos must be work appropriate; face and neck tattoos are prohibited. Facial piercings may not be worn at work, though clear spacers or retainers are allowed.
Must be able to quickly learn health codes and procedures for handling raw meat and eggs.
Must have experience with a POS system or the ability to learn one quickly.
Must have strong teamwork and communication skills.
Must be able to read, write, and speak English; fluency is not required.
Must be able to read, understand, apply, and follow the company’s General Policies and Procedures.
Must pass a pre-employment background check.
Must obtain Food Handler Certification within 30 days of employment.
Must be able to lift up to 25 pounds unassisted and 50 pounds with assistance.
Must be able to stand and walk for prolonged periods, including bending, stooping, climbing, and reaching.
Must be able to work in hot conditions and, at times, cold walk-in or freezer environments.
Must be able to see and hear and to work scheduled hours while physically present in the restaurant.
Must be able to multitask and work under stressful conditions while dealing with customers and coworkers.
Must be able to handle difficult or sensitive situations with tactful, appropriate, and effective communication.

Nice To Haves

Experience working in a quick-service restaurant; experience is not required.
Bilingual Spanish and English.

Responsibilities

Represent Blake’s Lotaburger’s Mission, Vision, and Core Values: KIND, TEAM, PASSION, and PROCESS.
Provide an outstanding customer experience to every guest.
Perform housekeeping throughout the restaurant, including cleaning tables, windows, parking areas, bathrooms, lobby and kitchen floors; removing trash; wiping spills; and putting items away.
Greet customers, provide counter and drive-through service, operate the POS system, handle cash and payments accurately, and check back with dining-room customers.
Keep the assembly table stocked, assemble orders according to customer preferences and established procedures, and coordinate with other crew members for accurate order execution.
Operate the fryer safely, prepare orders according to procedures, rotate products, and keep the reach-in freezer clean.
Prepare multiple grill orders while following cooking processes, techniques, recipes, health codes, and food-safety procedures.
Prepare fresh produce, set up the assembly table, stock and rotate meat and cooler products, and wash dishes and utensils.
Use knives and kitchen equipment safely and wear required personal protective equipment.
Complete other duties or projects as assigned.