Crew Member

Quality Brand Group•Avondale, AZ

About The Position

Crew Members deliver friendly guest experiences, prepare products according to operational and quality standards, and serve them enthusiastically in a clean, fast-paced environment. They work as part of a team to meet guests’ needs and encourage them to return. The role may be part-time while an individual attends school or pursues another career, or it may provide a development path toward restaurant management, depending on the team member’s commitment and goals. The employer is Quality Brand Group LLC, a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The company describes its stores as friendly workplaces where team members and guests are treated with respect and dignity, and where employees are trained and empowered to deliver memorable experiences.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills sufficient to count money and make change.
Physical and mental ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Arrive on time and ready to work at the start of the scheduled shift.
Treat team members and guests with respect and dignity.
Follow the store’s communication guidelines.
Respond positively to coaching and feedback and demonstrate a willingness to learn.
Take accountability for designated shift responsibilities.
Learn and become capable of executing multiple tasks.
Prioritize guests and work to ensure each guest is satisfied before leaving the restaurant.
Respond to guest needs and resolve problems with urgency.
Follow Brand and Quality Brand Group LLC standards and systems, and prepare and serve quality food and beverages as taught during training.
Follow safety, food safety, sanitation guidelines, and applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and thoroughly cleaning guest areas and restrooms as directed.
Follow uniform requirements: wear a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.