Crew Member

Uptown Pizza•West Richland, WA

About The Position

The Crew Member performs a range of store duties while promoting Papa Murphy’s core values of Quality, Service, Integrity, and Team Work. This entry-level role includes training. The Crew Member helps welcome guests, handles phone and online pickup orders, keeps assigned areas clean and stocked, follows sanitation and safety standards, and completes tasks assigned by the immediate supervisor. Front-of-house duties include working counter stations, helping guests choose menu items, handling specials and club cards, supporting add-on sales, preparing and presenting orders, providing baking instructions, and processing payments, coupons, gift certificates, voids, and refunds according to procedures. Back-of-house duties include preparing products to portion charts and job aids, rotating and storing products, preparing dough and crusts when needed, and performing runner or dish duties as directed. Training on mixer, sheeter, and dicer operations may be required. The position requires regular standing and walking, use of hands and arms, and occasional bending, stooping, kneeling, or crouching. The Crew Member must be able to perform cleaning tasks and lift or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Effectively read, speak, write, and communicate.
Build and maintain positive relationships with supervisors, coworkers, and guests.
Be a team player with a great attitude.
Have basic math skills.
Be able to perform cleaning duties, including wiping tables and equipment, sweeping, and mopping.
Be able to lift and/or move up to 30 pounds.
Maintain punctual and regular attendance.

Nice To Haves

High school diploma or equivalent.
Food Handlers Card and/or Serve Safe certification.

Responsibilities

Arrive at the assigned time wearing a clean, wrinkle-free uniform and be ready to perform the role.
Prioritize and complete tasks necessary for store operations and follow Papa Murphy’s store Performance Standards.
Comply with sanitation and safety standards.
Greet guests and help create a welcoming environment.
Handle phone and online orders for guest pickup.
Keep assigned work areas neat, clean, and well stocked.
Perform tasks and duties assigned by the immediate supervisor.
Work counter stations or other assigned front-of-house stations.
Help guests make menu selections, review specials, handle club cards, and participate in add-on sales.
Wrap pizzas properly, repeat orders to guests, provide verbal baking instructions, thank guests, and invite them back.
Present orders within the three-minute door-to-door service time.
Help guests carry pizzas to their cars or hold the door when needed.
Process cash, check, credit card, and food stamp transactions; ring up orders and follow cash-handling procedures.
Follow proper void and refund procedures and process coupons and gift certificates with assistance from the immediate supervisor.
Learn operating and safety procedures for the mixer, sheeter, and dicer if needed.
Prepare products according to portion charts or job aids and applicable Performance Standards.
Store and rotate products before and after preparation to maintain quality.
Mix dough and prepare dough balls to standard when necessary.
Sheet, wrap, date, and store crusts to standard.
Perform runner/restocking or dish duties as directed by the immediate supervisor.
Maintain punctual and regular attendance.